MHR301_Ch11 - Chapter 11 Organizational Control and Change...

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Chapter 11 Organizational Control and Change Leanne Powers MHR301 From McGraw-Hill Irwin Contemporary Management
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Organizational Control Managers monitor and regulate how  efficiently and effectively an  organization and its members are  performing the activities necessary to  achieve organizational goals Keep an organization on track Anticipate events Change the organization to respond to  opportunities and threats
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Organizational Control Managers must monitor and evaluate: Is the firm efficiently converting inputs  into outputs? Is product quality improving? Are employees responsive to  customers? Are our managers innovative in  outlook?
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Control Systems Formal, target-setting, monitoring,  evaluation and feedback systems that  provide managers with information  about how well the organization’s  strategy and structure are working.
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Types of Control Feedforward Controls Used in the input stage of the process
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This note was uploaded on 05/18/2008 for the course MHR 301 taught by Professor Sharif-zadeh during the Fall '07 term at Cal Poly Pomona.

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MHR301_Ch11 - Chapter 11 Organizational Control and Change...

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