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Unformatted text preview: Chapter 1 The communication model (all 11 parts and their definitions/parts) 5 communication principles discussed Communicating in organizations Example applied scenarios: o Jenn has been Robins close friend for the past 12 years. They often spend a lot of time together. However, Jenn is beginning to feel their relationship is dissolving because Robin seldom allows her to talk during their conversations. Based on the above example, which of the following elements of the process of communication has Jenn been forced to assume most often in this relationship? (Answer: receiver) o Angelina has recently begun making a lot of mistakes on her day job. She has not been listening attentively to her supervisors instructions. Angelina is no longer attentive because she is exhausted. She has taken on a second job at night so she can pay off her credit card debt. In the above example, which type of noise is causing a breakdown in the communication process between Angelina and her supervisor? (Answer: Physiological noise) Chapter 2 The nature and definition of culture Differences in customs and behavior o Potential areas for difference Communicating across diversity Organizational culture and communication Example applied scenarios: o If a female manager from the United States is conducting business in a country where men are treated as superior, she can gain immediate respect by explaining that she is a U.S. citizen so she should be treated as an equal. (Answer: False) Chapter 3 The importance of listening Barriers to effective listening o Physiological o Attitudinal and false assumptions o Sociocultural Listening styles Effective listening Example applied scenarios: o Samar has been having difficulty hearing what people are saying at the opposite end of the table, so hes decided to begin wearing a hearing aid to assist him during sales meetings. Which of the barriers to effective listening would be during sales meetings....
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- Fall '07
- supervisor, Verbal support