SCM 282 Midterm Review

SCM 282 Midterm Review - User(Reference Word(Symbol...

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Unformatted text preview: User (Reference) Word (Symbol) Thing (Referent) 1 SCM 282 Midterm Review • Chapter 1 o The Communication Model Sender- person who is sending the message Messages- • Intentional- verbal and non verbal • Unintentional- tends to be non-verbal’s such as sighs and yawns Encoding-choice of verbal or nonverbal methods to send an intentional message Channel- method used to deliver a method Receiver- person receiving message Decoding- attaching meaning to the words or symbols sent Feedback- discernible response of a receiver to a sender’s method Noise- term used to define the factors that interfere with the exchange of messages • External Noise- sounds that can distract the sender or the receiver • Physiological- hearing disorders, illnesses, disabilities • Psychological- forces within the sender or receiver that interfere with the understanding, such as egotism, defensiveness, assumptions, stereotypes, biases, prejudices, hostility, preoccupations, and fear. Context- Where and how the communication is taking place • Physical context- where it is taking place • Social context- the relationship between the sender and receiver • Chronological context- When includes: o Time of day o Time of year • Cultural context- includes the organizational and cultural/ethnical backgrounds of people involved. 2 o 5 Communication Principles Communication is unavoidable • Even if not intended, can still send a message All communication operates on two levels • Content- actual message exchanged • Relational- implies the relationship between the two parties o Affinity- how much they like each other o Respect- respect for each other o Control- how much influence they have on one another One up- reject and propose another (control) One down- implies non control Straight across- neither Communication is irreversible Communication is a process- process of why and what is means Communication is not a cure-all o Communication and Ethics Have to consider communication has its effects Principles and Guidelines • Categorical Imperative o Could our society be able to function if everyone behaved in this manner? • Utilitarian rule o Does this action do the most good for the most people over the greatest period of time? • Golden Rule o Is this the way I would like to e treated by others? • Professional Ethic 3 o How would you be judged by impartial jury of professional peers? • Publicity Test o If this action was displayed in media would you be comfortable? o Communication Networks Formal- • System designed by management that designates where one gets information from. Downward- • Superior communicates with under employment Upward- • subordinates messaging superior Horizontal- • Talking to a peer Informal- • Patterns of interaction based on friendships, shared personal and professional interests and proximity....
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This note was uploaded on 05/16/2008 for the course SCM 282 taught by Professor Walker during the Fall '07 term at Sam Houston State University.

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SCM 282 Midterm Review - User(Reference Word(Symbol...

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