SQC-WK1-2017 - Statistical Quality Control QUAL53273 Credit Value Four Hours Class Hours Instructor Dr Mozammel Khan Office C264 x5174 Email

SQC-WK1-2017 - Statistical Quality Control QUAL53273 Credit...

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Statistical Quality Control: QUAL53273 Credit Value: Four Hours Class Hours: Instructor: Dr. Mozammel Khan Office: C264 x5174 Email: [email protected]
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Main Text Quality Improvement 9th Edition By Dale H. Besterfield Pearson
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Evaluations Assignments 15% Project and Report 10% Mid-Term 30% Final Exam 45% ---------- 100%
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A few Quality Gurus Walter Shewhart (1891-1967) W Edwards Deming (1900-1993) Joseph M Juran (1904- 2008 ) Philip Crosby (1926- 2002) Armand Figenbaum (1920- ) Kaoru Ishikawa (1915-1989) Genichi Taguchi (1924-2012 )
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Dr. Walter Shewhart
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Dr Edwards Deming
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Dr. Joseph Juran
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Dr. Philip Crosby
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Dr. Kaoru Ishikawa
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Dr. Genichi Taguchi
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Dr. Mozammel Khan
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Definition of Quality A degree of Excellence or a degree of performance to a standard (Webster Dictionary) Quality as nonfaulty systems (Deming ) Quality as fitness for use (Juran) Quality is conformance to requirements or specifications (Crosby)
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Definition of Quality--Continued The total composite product and service characteristics of marketing, engineering, manufacture, and maintenance through which the product and service in use will meet the expectations of the customer (Figenbaum). Quality is the loss to the society after the product is shipped (Taguchi)
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Definition of Quality--Continued Quality is the avoidance of loss to the society after the product is shipped (Modified Taguchi) A quality product is one that provides performance at an acceptable price or conformance at an acceptable cost (Evans) Quality is the totality of features and characteristics of product or service that bear on its ability to satisfy implied or stated needs (ANSI/ASQ/ISO)
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