Organizational Behavior Terminology and Concept

Organizational Behavior Terminology and Concept -...

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Organizational Behavior 1 Organizational Behavior Terminology and Concept Alisha Meadows University of Phoenix MGT 331 Professor Charles Sofios May 2, 2007
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Organizational Behavior 2 Organizational Behavior Organizational behavior is a term that can be applied to how people function and structure their environment with in the work place, or home. Organizational behavior varies with the individual, and can also be customized to the desired outcome that is needed. For example in my home the way that I might structure my day to keep the family running smoothly, differs from my husband. Multi tasking is a way that helps me accomplish the priorities that are set for me, and my husband prefers to tackle one task as a time. With in the work place organizing my client’s personal information along with the services that were offered allows for me to customize their experience and market products to suit their individual needs, not to mention keeping track of appointments. Organizational Culture According to Carter McNamara “organizational culture is the personality of the organization. Culture is comprised of the assumptions, values, norms and tangible signs (artifacts) of organization members and their behaviors.”(2007) The culture environment of a spa workplace would be highly different from the culture of a bank. Both work places goal are to provide quality customer service and to generate a clientele and to
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