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OB Review - Chapters and Essays

OB Review - Chapters and Essays - Kristin Chen CH 6 OB...

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Kristin Chen CH 6 OB Outline (p. 208-221) Work-Related Attitudes: Prejudice, Job Satisfaction, & Organizational Commitment 1. Prejudice: Negative Attitudes Toward Others a. Prejudice = negative attitudes toward the members of specific groups based solely on the fact that they are members of those groups (e.g. age, race, sexual orientation) 2. The Challenge of Organizational Demography a. People tend to be uncomfortable with those who are different b. White men now represent < 50% of work force & most new entrants are expected to be women i. Due to 3 key trends 1. Unequal shifts in the birth rate (America = more ethnically diverse) 2. Influx of foreign national to American workforce 3. Gender parity in the workforce ii. Brings personal challenges: old barriers to success, old stereotypes, & prejudicial attitudes c. Organizational demography = the nature of the composition of a workforce with respect to various characteristics (e.g. age, gender, ethnic makeup, etc.) i. Often results in turnover ii. Some individuals are left out from communication networks -> performance falters iii. “the greater the dissimilarity betw. group members, the more negative outcomes such as conflicts, divisiveness, or turn over are likely to result” 3. Anatomy of Prejudice: Some Basic Distinctions a. Stereotypes i. = beliefs that individuals possess certain characteristics because of their membership in certain groups b. Discrimination i. The behavior consistent with a prejudicial attitude; the act of treating someone negatively because of his or her membership in a specific group c. Prejudice vs. discrimination—a key distinction i. Prejudice is an attitude 1. Negative stereotype belief 2. Negative feelings evaluative judgment 3. Negative inclination behavioral predisposition ii. Discrimination refers to behavior based on that attitude 1. Action behavior 4. Everyone is a victim of Prejudice! a. Prejudice based on age i. Against old people (old people are too set in their ways, sick, accident-prone) ii. Against young people (self-development = main interest) b. Prejudice based on physical condition i. Disabled are ready, willing, and able to perform some type of work ii. Attitudinal barriers = barriers to work iii. ADA (Americans with Disabilities Act) protects the rights of ppl w/ mental & physical disabilities c. Prejudice against women i. Women populate corporations but rarely run them ii. Sex role stereotypes persist iii. Twice as many women vs. men are starting their own businesses d. Prejudice based on sexual orientation i. Anti-homosexual prejudice + homophobic culture ii. Many reluctant to admit their sexual orientation
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e. Prejudice based on race & national origin i. African Americans are most likely to be victims of discrimination and are most aware of it ii. EEOC (Equal Employment Opportunity Commission) f. Prejudice based on religion i.
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