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Communication in Healthcare Relationship

Communication in Healthcare Relationship - Communication...

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Communication Notes UNIT I Communication in Health Care Relationships Health Communication Defined - Process of transmitting images, feelings and ideas from the mind of one person to the  mind of another person or group of people for the purpose of obtaining a response from  individuals in a place where health services are provided. Basic Elements of Communication Physical Barriers : Extraneous noise, distance Psychological Barriers : Distracted, fear, vulnerability, denial Assumptions Underlying Effective Communication Communication is: - Part learned behavior and influenced by environment, experience and education. - A process that is not static but dynamic. - Transactional - Multi-dimensional with words, feelings, behaviors and attitudes. Barriers To Effective Communication
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A. Health Professional To Patient o Role Uncertainty  – PATIENT unsure of own role and health professional’s role. Counter by introducing yourself and what you will do. o Responsibility Conflicts  – Who is responsible for getting sick? Who is responsible  for getting the patient well? Moral Model  – PEOPLE responsible for sickness, PEOPLE responsible  for solution.  Ex. Smoking Compensatory Model – NOT responsible for sickness, PEOPLE  responsible for solution.  Ex. Blindness or deafness Medical Model  – NOT responsible for sickness, NOT responsible for  solution.  Ex. Brain Cancer Enlightenment Model  – PEOPLE responsible for sickness, NOT  responsible for solution (a higher being is responsible).  Ex. Alcoholism or  drug addiction o Power Differences  – HP usually dominates in power. o Unshared Meaning  – Use of jargon and medical terminology. B. Professional To Professional o Role Stress  – You are socialized by your education for one role and must thus  prepare for other things; role overload. o Lack of Interprofessional Understanding  -  Territorial disputes o Information Management  – Patient has the right to know.
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C. Family To Patient o Family Role Disruption  – Need assistance in knowing what to do; children may  have to take care of parents now. o Closed Communication  – Patient has right to know; family cannot keep info from  patient. Functional Health Communication Model Comparisons Between Social & Therapeutic Helping Relationships Helping As Social - May be intimate or personal act - Utilizes a wide variety of resources (home remedies) - Not necessarily goal-oriented - Can result in continued interdependence or dependence.
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