Last Name 1WORKPLACE CONFLICT RESOLUTIONYour NameCourse Name and NumberName of ProfessorInstitutional AffiliationDate Submitted
Last Name 2Executive SummaryWorkplace conflict resolution is an important aspect of the human resource manager thatinvolves resolving disputes and misunderstanding. Alternative dispute resolution is a model usedto solve workplace conflicts which involves a third party. However, different factors areconsidered before choosing the method of conflict resolution which includes the social, cultural,economic and legal issues surrounding the decision. The trade unions, stakeholders or the humanresource manager can carry out conflict resolution process. Different recommendations can beadopted to solve conflicts. They include mediation, interest-based negotiations, consideringeveryone’s interests, and minimizing conflicts.
Last Name 3Table of ContentsIntroduction.................................................................................................................................................3Role that HR, unions and stakeholders play in workplace conflict resolution.........................................4Issues to face when considering workplace conflict resolution................................................................5Cultural issues.....................................................................................................................................5Legal issues.........................................................................................................................................6Social issues........................................................................................................................................6Economic issues..................................................................................................................................7Recommendations for how conflict should be managed and resolved in the workplace..........................8Conclusion...............................................................................................................................................9Reference List........................................................................................................................................11
Last Name 4WORKPLACE CONFLICT RESOLUTIONIntroductionWorkplace conflict is a misunderstanding or disagreement caused by the actual orapparent dispute on various factors such as goods, values, needs, resources, and relationshipsamong the workers or between the management and employees. Contradictions in opinionsbetween two or more individuals concerning a particular task cause organizational conflict.Therefore, conflict arises from human interactions. Different factors cause workplace conflict,which includes lack of clarity on the responsibilities of the workers, the difference in personalitywithin the organization, limited resources like time, monetary allocations and time, and thepresence of conflicting interests. There exist different models utilized to solve workplaceconflicts, one being the alternative dispute resolution (ADR) model. The dispute resolutionmethod involves using a third party to facilitate a conclusive judgment. To effectively solvedisputes within the organization, one needs to identify the legal, social, cultural, and economicissues facing the decision of conflict resolution method. The specific topic has different effectson the intervention's possible outcomes, hence the need to identify the issues with their potentialoutcomes. The conflict resolution process can involve the legal system, trade unions, or thestakeholders who help make the final decision. After the onset of workplace conflict, differentapproaches can be utilized to reach a consensus. These include mediation, interest-basednegotiations, considering everyone’s interests, and minimizing conflicts.
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