OB Book.pdf - Organizational Behavior Organizational...

Organizational Behavior

Organizational Behavior
[Author removed at request of original publisher]
University of Minnesota Libraries Publishing edition, 2017. This edition adapted from a work
originally produced in 2010 by a publisher who has requested that it not receive attribution.
Minneapolis, MN

Organizational Behavior by [Author removed at request of original publisher] is licensed under a Creative Commons
Attribution-NonCommercial-ShareAlike 4.0 International License , except where otherwise noted.

Contents
Publisher Information viii
About the Authors ix
Chapter 1: Organizational Behavior
1.1 College Textbook Revolution 2
1.2 Understanding Organizational Behavior 4
1.3 Understanding Your Learning Style 14
1.4 Understanding How OB Research Is Done 17
1.5 Trends and Changes 22
1.6 Maintaining Core Values: The Case of Nau 30
1.7 Conclusion 32
1.8 Exercises 33
Chapter 2: Managing Demographic and Cultural Diversity
2.1 Doing Good as a Core Business Strategy: The Case of Goodwill Industries 35
2.2 Demographic Diversity 38
2.3 Cultural Diversity 59
2.4 The Role of Ethics and National Culture 69
2.5 Managing Diversity for Success: The Case of IBM 72
2.6 Conclusion 75
2.7 Exercises 76
Chapter 3: Understanding People at Work: Individual Differences and Perception
3.1 Advice for Hiring Successful Employees: The Case of Guy Kawasaki 79
3.2 The Interactionist Perspective: The Role of Fit 82
3.3 Individual Differences: Values and Personality 85
3.4 Perception 103
3.5 The Role of Ethics and National Culture 113
3.6 Using Science to Match Candidates to Jobs: The Case of Kronos 117
3.7 Conclusion 120
3.8 Exercises 121
Chapter 4: Individual Attitudes and Behaviors
4.1 People Come First: The Case of SAS 124
4.2 Work Attitudes 126
4.3 Work Behaviors 136
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4.4 The Role of Ethics and National Culture 149
4.5 Rebounding from Defeat: The Case of Jeffrey Katzenberg 152
4.6 Conclusion 154
4.7 Exercises 155
Chapter 5: Theories of Motivation
5.1 A Motivating Place to Work: The Case of Zappos 159
5.2 Need-Based Theories of Motivation 161
5.3 Process-Based Theories 171
5.4 The Role of Ethics and National Culture 187
5.5 Motivation in Action: The Case of Trader Joe’s 190
5.6 Conclusion 192
5.7 Exercises 193
Chapter 6: Designing a Motivating Work Environment
6.1 Motivating Steel Workers Works: The Case of Nucor 196
6.2 Motivating Employees Through Job Design 198
6.3 Motivating Employees Through Goal Setting 210
6.4 Motivating Employees Through Performance Appraisals 219
6.5 Motivating Employees Through Performance Incentives 227
6.6 The Role of Ethics and National Culture 234
6.7 Motivation Key for Success: The Case of Xerox 237
6.8 Conclusion 239
6.9 Exercises 240
Chapter 7: Managing Stress and Emotions
7.1 Facing Foreclosure: The Case of Camden Property Trust 243
7.2 What Is Stress? 245
7.3 Avoiding and Managing Stress 258
7.4 What Are Emotions? 269
7.5 Emotions at Work 274
7.6 The Role of Ethics and National Culture 281
7.7 Getting Emotional: The Case of American Express 284
7.8 Conclusion 286
7.9 Exercises 287
Chapter 8: Communication
8.1 You’ve Got Mail…and You’re Fired! The Case of RadioShack 291
8.2 Understanding Communication 294
8.3 Communication Barriers 299
8.4 Different Types of Communication and Channels 311
8.5 The Role of Ethics and National Culture 328
8.6 Employee Satisfaction Translates to Success: The Case of Edward Jones 333
8.7 Conclusion 335
8.8 Exercises 336
Chapter 9: Managing Groups and Teams
9.1 Teamwork Takes to the Sky: The Case of General Electric 339
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