Revised_Stat_81744054 - The Length of Stay In The Canadian...

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The Length of Stay In The Canadian Emergency Departments Prepared By:
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Executive Summary This paper is to examine the length of stay in high-volume Canadian emergency departments for the year of 2010-2011 to determine whether the process is capable of meeting the specification limits or not. Additionally, is to provide recommendations for process improvement. The Length of stay is being defined as the wait time from triaging to the time physician’s assessment is being received. A sample of 500 patients has been randomly chosen and statistical quality process tools have been used such as Flowchart, Histogram, scatter diagram control chart, Pareto chart, and cause and effect diagram to give a better understanding of the issue and help to improve the quality of healthcare services. The results that the tools have presented seem to be in a high interest, as the process is not meeting the specification limits with a very low Cp index. Moreover, the process according to control chart is out of control. The process needs efforts for improvement; therefore, recommendations have been provided to improve the process performance and capability as failure to meet specifications would put patients’ life in danger. Recommendations are expected to improve the process by forty- eight percent (48%) with a significant reduction in wait time. 2 2
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CONTENTS Executive Summary ……………………………………………………………. 2 1. INTRODUCTION ………………………………………………………… 6 2. LITERATURE REVIEW …………………………………………………. 8 2.1 Healthcare in Canada…………………………………………………….. 8 2.2 Quality in healthcare……………………………………………………… 8 2.3 Healthcare and wait time…………………………………………………. 9 2.4 Healthcare and Statistical process control (SPC) …………………….. 9 2.5 Statistical process control (SPC) tools ……………………………... 12 2.5.1 Flowchart…………………………………………………………………...…. 12 2.5.2 Histogram……………………………………………………………………… 13 2.5.3 Control chart…………………………………………..………………………. 13 2.5.4 Scatter Diagram………………………………………………………………. 14 2.5.5 Pareto diagram…………………………………………………..…………… 14 2.5.6 Cause and Effect Diagram …………………………………………………. 15 3. RESEARCH …… ………………………………………………..………… …… 16 3.1 Methodology …… ……………………………….…………………………… 16 4. ANALYSIS AND RESULTS PRESENTATIONS…… ……………..
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