Trends_and_Issues_in_the_Tourism_and_Hospitality - Trends and Issues in the Tourism Industry Tourism Flow Material Money People Information Technology

Trends_and_Issues_in_the_Tourism_and_Hospitality - Trends...

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Trends and Issues in the Tourism Industry
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Tourism Flow People Information Money Technology Material
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Globalization and Tourism Affordable air travel Increase in disposable incomes and vacation Information communication Increased familiarity of people with their own country Increased intention to travel abroad Look for the “ new ”, the “ other ”, peripheral ”, and “ beyond the beaten track New destinations
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Negative Impact of Globalization Commodification conversion of a destination’s culture into a commodity in response to the perceived or actual demands of the tourist market
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Globalization also allows Chinese , Indian and Japanese food to spread to other parts of the world Sydney Kuala Lumpur Los Angeles
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Trends and Issues Shaping Tourism and Hospitality Development Lifestyles Branding Food production and supply Technology Legislation and regulations
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Hospitality Trends Location: restaurants and bars will be available everywhere, plus a few exceptional places being ‘destination’ restaurants Hospitality products are designed for market segments based on lifestyle Family restaurants, sports bars and boutique hotels Branding It is a key factor for companies to stand out from the competitors
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Trends in hospitality process design Production lining: services are organized on a production-line basis Decoupling: separating back-of-house from front-of-house activity in place and time Customer participation: customers help themselves for service Sustainability Concerned about the environment Security and assets Customers expect that hotels are safe places for the guests and their property
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Your Generation? You consider ’80s music to be oldies You have a cell phone but no land line You’ve used floppy computer discs but consider them old-fashioned You were fascinated by Mickey Mouse and Donald Duck Cigarette ads on TV once seemed normal
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Lifestyle cohorts Baby boomers (born between 1946 and 1964) The working ones have less leisure time than other adults Continue to travel and go out Treating work and personal sacrifice as keys to success Occupied with
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  • Winter '17
  • Dr. Manu Priya
  • Management, tourism industry, poor visitor experience, latest Tourism Satellite, new places, Tourism Flow

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