100%(13)13 out of 13 people found this document helpful
This preview shows page 1 - 4 out of 10 pages.
1CASE ANALYSISCase Study: B. Bell Grove Medical CenterE. Steven CreechCalifornia Southern UniversityBUS 87300Dr. Konyu-FogelOctober 29, 2015
2CASE ANALYSISCase Study: B. Bell Grove Medical CenterIntroductionUrgent care centers like those that are associated with the Bell Grove Medical Center, arefreestanding, walk-in medical facilities that provide care on a no-appointment basis and are oftenopen for extended hours, including nights and weekends[Fay15]. Sometimes referred to a “doc ina box,” urgent care centers are a cost-effective alternative to emergency rooms for the treatmentofnon-life-threatening medical situations such as cuts, sprains, simple bone fractures, flus andfevers, insect bites, infections, etc.[Fay15]. Some centers provide basic laboratory and X-rayservices, and most can run diagnostic tests and dispense prescriptions.Emergency Rooms treatthe patients with the most serious conditions first, so patients with less urgent needs will oftenwait longer to see a doctor[Fai15]. Urgent Care centers only see patients with routine conditions,and it is usually on a first-come, first-served basis.AnalysisUrgent Care Centers can be owned by doctors, hospitals or corporations and take inapproximately $13 billion in revenue annually[Fay15]. Many urgent care centers are staffed bynurse practitioners and physician assistants, in addition to at least one board-certified physician.The key success factor in any business is providing customer satisfaction. In the case ofurgent/emergency care centers, this equates to providing low-cost quality medical care ondemand. A careful balance between minimum staffing cost, and timely quality medical care mustbe closely controlled.Ms. Gene Dempsey, manager of the emergency care center at the B. Bell Grove medicalcenter, has taken on the responsibility to ensure an adequate level of nursing services areavailable in proportion to the number of patients requiring urgent care throughout the week.
3CASE ANALYSISMs. Dempsey gathered data regarding the number of patients the emergency care center had seenover the last several weeks. As the center does not operate on weekends, the data only coversMonday through Friday. The data collected over the past four weeks are illustrated in figure 1below.Figure 1: Patient Count DataIn order for Ms. Dempsey to schedule the appropriate number of nurses each day to meetthe requirements, she needs to analyze the data to determine if there are significant differences in