2660 lecture outline - Attitudes Emotions Behaviour Chapters 9 10 The Study of Work Attitudes Behaviour A General Framework What is an Attitude Job

2660 lecture outline - Attitudes Emotions Behaviour...

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Attitudes, Emotions & Behaviour Chapters 9 & 10 The Study of Work Attitudes & Behaviour: A General Framework What is an Attitude? Job Satisfaction Definition A pleasurable, positive emotional state resulting from the cognitive appraisal of one’s job or job experience that has implications for behaviour Standard Measures Global Measures Job Diagnostic Survey (JDS: general) Faces Job Descriptive Index (JDI: Work-in-general) Facet Measures Job Descriptive index (JDI: original) Minnesota Satisfaction Questionnaire (MSQ) Job Diagnostic Survey (JDS: facet) Note. Standard measures of job satisfaction generally focus on the cognitive and/or affective evaluation of a job. A General Model Theoretical Perspectives Situational Perspective Job satisfaction is a reaction to the situation (e.g., Herzberg’s concept of job enrichment ) Job satisfaction is influenced by the reactions of others (e.g., Salancik & Pfeffer social information processing theory ) Person Perspective Satisfaction is influenced by personal dispostions (e.g., Staw & Ross, 1985; Arvey et al., 1989; Ilies & Judge, 2003) Person x Situation Interaction Satisfaction is a joint function of the person and the situation (e.g., Locke’s (1976) value theory; Loftquist & Dawis’s (1969) theory of work adjustment) Locke’s Value Theory Job Satisfaction and Performance Hypothesis “Satisfied workers are productive workers.” Empirical Evidence Narrative Reviews Brayfield & Crockett (1955) -- "no appreciable relationship" Locke (1976) -- "job satisfaction has no direct effect on productivity" Job Satisfaction and Performance Empirical Evidence Meta-analyses
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Vroom (1964) – median r = .14 Iaffaldano & Muchinsky (1985) – sample weighted r = .17 Podsakoff & Williams (1986) – corrected r = .21 Judge et al. (2001) – corrected r = .30 (.52 for complex jobs) Job Satisfaction and Performance Question Why is the correlation between job satisfaction and performance so weak? Potential Explanations 1. Satisfaction is one of many factors influencing performance 2. Problems with the measurement of performance (e.g., task vs. contextual / OCB) - Bateman & Organ (1985) – r with OCB = .41 Job Satisfaction and Absenteeism Hypothesis Satisfied workers will attend more regularly Empirical Evidence Meta-analyses report correlations between -.15 and -.25 (e.g., Hackett & Guion, 1985; Scott & Taylor, 1985) Potential Explanations 1. Problems with the measurement of absenteeism (e.g., voluntary vs. involuntary) 2. Satisfaction is one of many factors influencing attendance (see Steers & Rhodes’ model) Job Satisfaction and Turnover Hypothesis Satisfied workers should be less likely to leave Empirical Evidence Meta-analyses report correlations between -.20 and -.30 (e.g., Griffeth et al., 2000; Lee et al., 1999; Tett & Meyer, 1993) Potential Explanations 1. Problems with the measurement of turnover (e.g., voluntary vs. involuntary) 2. Satisfaction is one of many factors influencing turnover (see Mobley’s Multiple Linkages Model) Summary
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  • Fall '16
  • John Meyer
  • e.g., Ohio State Studies, Goal Setting Theory

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