Group 2's BPR Diagram - Group 2 Junk Van Reengineered Business Process Ashley Small Catalina Alvarez Eleanor Danna Stephanie Ullua Montclair State

Group 2's BPR Diagram - Group 2 Junk Van Reengineered...

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Group 2 - Junk Van Reengineered Business Process Ashley Small Catalina Alvarez Eleanor Danna Stephanie Ullua Montclair State University INFO 563_51FA16 November 23rd, 2016
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After analyzing Junk Van’s business processes, our team determined that the first step of initiating service requests could be reengineered by refocusing Kingo’s efforts. Our team concluded that business process reengineering is a viable solution by first recognizing the problems with the current process. Junk Van is currently operating with an unsuitable virtual model which employs two call center operators, one data clerk, and three drivers and helpers who are overseen by Kingo. The first step in the current process requires the customer to call one of the call center operators with job information. The call center operator then inputs the information in MS Works database. The morning call center operator would then enter new jobs into the database and email the information to the evening shift operator. The evening call operator would then create and distribute a work order spreadsheet to the drivers. Based on the information received from the call operator, the driver would plan the next day’s schedule and perform the services indicated on the sheet. The drivers relied completely on the job instructions
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  • Spring '17
  • Rashmi Jain
  • Junk Van, data clerk

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