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Group 2 - Junk Van Reengineered Business Process Ashley Small Catalina Alvarez Eleanor Danna Stephanie Ullua Montclair State University INFO 563_51FA16 November 23rd, 2016
After analyzing Junk Van’s business processes, our team determined that the first step ofinitiating service requests could be reengineered by refocusing Kingo’s efforts. Our teamconcluded that business process reengineering is a viable solution by first recognizing theproblems with the current process. Junk Van is currently operating with an unsuitable virtualmodel which employs two call center operators, one data clerk, and three drivers and helperswho are overseen by Kingo. The first step in the current process requires the customer to call oneof the call center operators with job information. The call center operator then inputs theinformation in MS Works database. The morning call center operator would then enter new jobsinto the database and email the information to the evening shift operator. The evening calloperator would then create and distribute a work order spreadsheet to the drivers. Based on the