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Running head: Collaboration Systems1Case Study 2: Collaboration Systems At Isuzu Australia LimitedStrayer UniversityCIS 109: Introduction To Management Information SystemsProfessor Christopher DavisAugust 16, 2015
Collaboration Systems2Reasons For Using Collaboration TechnologiesIn November 2005, following a series of negotiations, Isuzu Motors Ltd purchased all of General Motors' equity in I-GM and the Company was renamed Isuzu Australia Limited ("IAL"),a fully owned subsidiary of Isuzu Motors Ltd. The new ownership has enabled closer involve-ment of IAL with Isuzu Motors Ltd benefiting Isuzu truck customers in Australia, through our enhanced ability to specify and design a wide range of Isuzu trucks that suits just about every ap-plication in the Australian market. (isuzudiesel.com.au). Isuzu Australia Limited is a wholly owned subsidiary of Isuzu Motors Limited (Japan), and is responsible for the marketing, distri-bution and support of Isuzu Trucks in Australia. With just 65 employees in Australia, IAL de-pends largely on its national dealer network of over 1000 dealership staff to drive its business and maintain its market leading position. (IBM Australia, 2008).In the past, IAL distributed all information to dealers manually, which was expensive, time consuming, and prone to errors. Isuzu has been a Lotus Notes user for a number of years and decided a few years ago it needed a central point of communication with dealers as it was tied down by using fax or e-mail. (IBM Australia, 2008). Staff operations and IT manager at Isuzu Aninka Morhall said faxes and e-mails often didn't quite get to everyone or they were mis-placed. (Gedda, 2008). Also, Dealers were responsible for the internal distribution of the various materials, resulting in frequent failure to reach the appropriate dealer recipients. In addition to this any errors or update to materials meant a repeat of the above process, and again there was noimmediate confirmation of receipt and use by dealers of the up to date information. (IBMAus-tralia. 2008). Isuzu Australia Limited (IAL) has a large national dealer network which is the driv-ing force behind the business. The company needed a solution to improve the speed and accuracy