Running head: Collaboration Systems
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Case Study 2: Collaboration Systems At Isuzu Australia Limited
Strayer University
CIS 109: Introduction To Management Information Systems
Professor Christopher Davis
August 16, 2015
Collaboration Systems
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Reasons For Using Collaboration Technologies
In November 2005, following a series of negotiations, Isuzu Motors Ltd purchased all of
General Motors' equity in I-GM and the Company was renamed Isuzu Australia Limited ("IAL"),
a fully owned subsidiary of Isuzu Motors Ltd. The new ownership has enabled closer involve-
ment of IAL with Isuzu Motors Ltd benefiting Isuzu truck customers in Australia, through our
enhanced ability to specify and design a wide range of Isuzu trucks that suits just about every ap-
plication in the Australian market. (
isuzudiesel.com.au
). Isuzu Australia Limited is a wholly
owned subsidiary of Isuzu Motors Limited (Japan), and is responsible for the marketing, distri-
bution and support of Isuzu Trucks in Australia. With just 65 employees in Australia, IAL de-
pends largely on its national dealer network of over 1000 dealership staff to drive its business
and maintain its market leading position. (IBM Australia, 2008).
In the past, IAL distributed all information to dealers manually, which was expensive,
time consuming, and prone to errors. Isuzu has been a Lotus Notes user for a number of years
and decided a few years ago it needed a central point of communication with dealers as it was
tied down by using fax or e-mail. (IBM Australia, 2008). Staff operations and IT manager at
Isuzu Aninka Morhall said faxes and e-mails often didn't quite get to everyone or they were mis-
placed. (Gedda, 2008). Also, Dealers were responsible for the internal distribution of the various
materials, resulting in frequent failure to reach the appropriate dealer recipients. In addition to
this any errors or update to materials meant a repeat of the above process, and again there was no
immediate confirmation of receipt and use by dealers of the up to date information. (IBMAus-
tralia. 2008). Isuzu Australia Limited (IAL) has a large national dealer network which is the driv-
ing force behind the business. The company needed a solution to improve the speed and accuracy
Collaboration Systems
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