Ch11 - Chapter 11 - Meetings: Forums for Problem Solving...

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Chapter 11 - Meetings: Forums for Problem Solving Goal Setting The Agenda - An agenda is a guide that specifies what is to be discussed, when, in what order, and for how long. 1. Organizational goals – are set by upper levels of organizations hierarchy, and describe pathways to excellence. 2. Group goals – serve the mission and purpose of the group itself. Often, groups are created by higher authority forms and specify a “charge” – the fundamental goal of the group. Groups may also set process goals. Process goals attempt to improve the working of the group itself. 3. Individual goals – are goals or needs that group members have in additions to the group’s stated goals. The setting and maintaining of individual goals are key to group effectiveness. a. Special committees – are temporary subgroups created to look into short-term or specific problems. b. Standing committees – are permanent subgroups that concentrate on long-term developing in broad areas such as budgeting, personnel, and purchasing. SITUATIONAL KNOWLEDGE 1. Preparing for the meeting – Proper planning is important for the success of a meeting – the primary concern is that the physical characteristics of the room meet the needs of the people attending. 2. Seating arrangements a. Auditorium setup – includes chairs, but no tables. Chairs lined up, all eyes are to the front, focused on leaders conducting the meeting b. Classroom arrangement – Uses tables and chairs c. U-shaped setup – designed for full-room interaction, arranged so that participants sit adjacent to or directly across from one another d. Conference arrangement – seats all members around the same table e. Satellite tables – innovative arrangement that gives considerable room for the leader to roam while conducting a discussion. People sit around individual tables, great for subgroup meetings or breakouts when participants separate into teams. 3. Setting Rules of Order – Meetings run most smoothly when conducted according to an orderly procedure and established rules. One major advantage of using established rules of order is that the group leader is less likely to be accused of personal bias in decision making. Developing critical thinking skills 1. Analysis – the process of tearing apart an issue and examining its component parts to see how they relate to the whole 2. Reasoning – the ability to pull various data together and draw sound conclusions. There are two broad categories of reasoning: a. Deductive – moves from general truths to specific conclusions. The most popular form is a
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Ch11 - Chapter 11 - Meetings: Forums for Problem Solving...

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