BusinessWriting

BusinessWriting - Outline Business Letters & Email...

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1 Business Letters Email Etiquette John McKenna CA465 Technical Communication Skills Outline • Some general points • Business writing • Email etiquette • This lecture: – Impossible to cover everything in 1 hour – Plant some idea seeds – You need to cultivate – Wealth of resources, tips, etc Use them!!!!!!! General • Writing needs thought, consideration and planning • In business, you will want to maximise impact • You don’t get a second chance to form a good first impression • “Poor writing comes from lack of confidence” • You can undermine excellent work/ideas by poor communication • Most firms spend very little on writing training • You will eventually spend most of your time writing! Business Letters • What is business writing? – Documentation – Presentation – Letters • Always remember – The reader – The message – Intro, outro – Conciseness –F low – Attention to detail The seven Cs Clear Concise Correct
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This note was uploaded on 05/31/2008 for the course HIST 101 taught by Professor Wormer during the Spring '08 term at Webber.

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BusinessWriting - Outline Business Letters & Email...

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