56 WORKBOOK | © 2016 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT | OPERATIONAL PLANNING_V2.4 3.4 – Plan and implement systems to ensure that mentoring and coaching are provided to support individuals and teams to effectively, economically and safely use resources When you identify an area where the organisations team is not meeting their goals, you may need to arrange training for staff. Applying to external parties to train the staff can be a timely and expensive process. To save on costs and time, you can delegate a mentor or coach to minimise the gap in performance. A skills gap analysis is usually the preferred manner in which to identify a gap in performance. This gap is identified between the level of performance demonstrated and the desired level of performance expected to meet the goals. Coaches and mentors must then be used to clear that gap. Mentors in either a formal mentoring program or an informal relationship focus on their individual or the team, their career and support for individual growth whereas the coach is job focused and performance oriented. As a manager, your responsibility is to identify whether the problem is the fact that the team or individual does not know how to set and meet goals or the team or individual is performance related. If the problem is performance related then you should allocate a coach to the individual or team. Conversely a mentor should be allocated if there is a behavioural problem such as a lack of confidence. Mentors are usually allocated because they have a personal interest in the success of the individuals’ performance. Coaches develop specific skills for the task, challenges and performance expectations at work. Coaches and mentors are usually chosen from the staff that are employed within the organisations. They will usually have the skills required to change performance difficulties in the mentors’ case. The mentor should be someone that the team looks up to. They should teach by demonstrating the skills that the team should demonstrate. Providing ongoing feedback and support allows the individual staff member and team to learn the skills that they require to close the gap so that they can achieve the required levels. Coaches need to have a level of authority by the nature of their position as a leader to insist on compliance in the form of performance levels. Coaching is task related and requires that individuals perform at a required level in areas such as improving their knowledge, skills, or abilities to perform a given task.
57 WORKBOOK | © 2016 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT | OPERATIONAL PLANNING_V2.4 Activity 3.4
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- YOUNG RABBIT PTY, AUSTRALIAN PACIFIC COLLEGE, YOUNG RABBIT PTY LTD, OPERATIONAL PLANNING_V2