Chapter 11 - Chapter 11 Evaluation and Control Evaluation...

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Chapter 11: Evaluation and Control Evaluation and control process 1. Determine what to measure 2. Establish standards of performance 3. Measure actual performance 4. Compare actual performance with the standard a. Process can stop here if desired results are reached 5. Take corrective action a. Action must be taken to correct deviation if desired results is not achieved Evaluation and control information - consist of performance data and activity reports - Performance data - Activity reports Measuring Performance Performance is the end result of activity - Steering controls: measure variables that influence future profitability Types of Control Control are established to focus on actual performance results (output), on the activities that generate the performance (behavior), or on resourcesthat are used in performance (input). - Behavior controls: specify how something is to be done through policies, rules, standard operating procedures, and orders from a superior - Output controls: specify what is to be
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