OCM-Communications-Plan - Communications Plan Template Document Control Document Information Document Id Document Owner Issue Date Last Saved Date File

OCM-Communications-Plan - Communications Plan Template...

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Communications Plan Template
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Document Control Document Information © Information Document Id [Document Management System #] Document Owner [Owner Name] Issue Date [Date] Last Saved Date [Date] File Name [Name] Document History Version Issue Date Changes [1.0] [Date] [Section, Page(s) and Text Revised] Document Approvals Role Name © Signature Date Project Sponsor Project Review Group Project Manager Quality Manager (if applicable) Procurement Manager (if applicable) Communications Manager (if applicable) Project Office Manager (if applicable) i
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Table of Contents T EMPLATE G UIDE .................................................................................................................. 1 1 S UMMARY ........................................................................................................................ 2 2 I NTRODUCTION ................................................................................................................ 2 2.1 B ACKGROUND ......................................................................................................................................... 2 2.2 S ITUATION A NALYSIS ................................................................................................................................ 2 2.3 L ESSONS L EARNED .................................................................................................................................. 3 3 O BJECTIVES ...................................................................................................................... 3 3.1 C OMMUNICATIONS O BJECTIVES ................................................................................................................ 3 3.2 C OMMUNICATIONS G UIDELINES ................................................................................................................ 3 4 S TAKEHOLDERS ............................................................................................................... 4 4.1 T ARGET A UDIENCE .................................................................................................................................. 4 4.2 S TAKEHOLDER R EQUIREMENTS ................................................................................................................. 4 4.3 K EY M ESSAGES ....................................................................................................................................... 5 5 C HANNELS ....................................................................................................................... 5 5.1 D ELIVERY C HANNELS ............................................................................................................................... 5 5.2 I NFORMATION C OLLECTION ...................................................................................................................... 6 6 C OMMUNICATIONS P LAN ................................................................................................ 6 6.1 C OMMUNICATIONS S CHEDULE .................................................................................................................. 7 6.2 C OMMUNICATIONS E VENTS ...................................................................................................................... 8 6.3 C OMMUNICATIONS R ESPONSIBILITIES ....................................................................................................... 9 7 F EEDBACK ...................................................................................................................... 10 7.1 F EEDBACK M EASURES ........................................................................................................................... 10 7.2 S UCCESS C RITERIA ................................................................................................................................ 10 8 A PPENDIX ...................................................................................................................... 11 8.1 A SSUMPTIONS ....................................................................................................................................... 11 8.2 R ISKS .................................................................................................................................................... 11 ii
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Template Guide What is a Communications Plan? A Communications Plan is a document that describes how you are going to communicate the right messages, to the right people, at the right time. It sets out the communications goals, stakeholders and strategies, as well as the communications activities and timeframes. Your Communications Plan will describe: The communications objectives How those objectives will be accomplished The timeframes and effort involved How you will measure success A clear Communications Plan is vital to the success of an organization. It is also critical to the success of projects, as it ensures that all of the staff, managers, suppliers and customers are kept properly informed of the progress of a project. When to use a Communications Plan If you have a wide variety of project staff, suppliers, customers and managers, then it will be worthwhile creating a formal plan for the communication of key messages to your stakeholders. By communicating in a more structured fashion, you will ensure that the communications needs of each stakeholder are properly met. Of course, this plan does not negate the need to communicate informally on a project, or within a department, as well. You will still need to talk to your team about how they are doing with their assigned work, call managers and inform them of critical risks or issues, or schedule informal meetings to report on progress. Whichever way you do it, whether it be formal or informal, communicating properly can go a long way towards ensuring the success of your team objectives. How to use this template This document provides a guide on the topics usually included in a Communications Plan.
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