COMM236-Exam3Review - Exam 3 18 19 21 22 Chapter 16...

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Exam 3 (Chapters 16, 17, 18, 19, 21, 22) Chapter 16 Cognitive Dissonance Theory Leon Festinger Socio-psychological OX----------I *the distressing mental state caused by inconsistency between a person’s 2 beliefs (example: a health conscious person that smokes) 3 mechanisms that prevent C.D.: selective exposure, post decision dissonance, minimal justification Chapter 17 Functional Perspective on Group Decision Making Randy Hirokawa & Dennis Gouran Socio-psychological, cybernetic O--X--------I *4 functions for effective decision making: 1) Analysis of the problem, 2) Goal setting, 3) Identify alternatives, 4) Evaluate positive & negative characteristics 3 types of communication in decision-making groups: promotive, disruptive,
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