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COMM STUDY GUIDE CHPT 5-8 - CHAPTER 5 Listening and...

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1 CHAPTER 5 Listening and Responding Skills Asynchronous listening - Listening to someone’s recorded message (on an answering machine via voicemail, or on a cell phone) without the person being present. Listening - Process of selecting, attending to, creating meaning from, remembering, and responding to verbal and nonverbal messages. Hearing - Physiological process of decoding sounds. Selecting - Process of choosing one sound while sorting through various sounds competing for your attention. Attending - Process of focusing on a particular sound or message. Understanding - Process of assigning meaning to sounds. Remembering - Process of recalling information Responding - Process of confirming your understanding of a message. Listening style - Preferred way of making sense out of spoken messages. 5 STYLES OF LISTENING $ People-oriented listener - Listener who is comfortable with and skilled at listening to peoples feelings and emotions. $ Action-oriented listener - Listener who prefers information that is well organized, brief, and error free. $ Second-guessing - Questioning the ideas and assumptions underlying a message; assessing whether the message is true or false. $ Content-oriented listener - Listener who is more comfortable listening to complex, detailed information than are those with other listening styles. $ Time-oriented listener - Listener who likes messages delivered succinctly. Conversational narcissism - Focus on personal agendas and self-absorption rather than a focus on the needs and ideas of others. Emotional noise - Form of communication interference caused by emotional arousal. Ambush listener - Personal who is overly critical and judgmental when listening to others.
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Shifting Attention (multitasking) - Men have a tendency to lock onto a message, while women seems more adapt at shifting between to or more simultaneous messages. LISTENING BARRIERS Listening Barrier To overcome the barrier Being self-absorbed Consciously become aware of the self-focus and shift attention Unchecked emotions Use self-talk to manage emotions Criticizing the speaker Focus on the message, not the messenger. Differing speech and thought rate Use the time difference between speech rate and thought rate to mentally summarize the message. Shifting Attention Focus on the most important message vying for your attention Information Overload Realize when you or your partner is tired or distracted and not ready to listen. External Noise Take charge of the listening environment by eliminating distractions. Listener Apprehension Concentrate on the message as you mentally summarize what you hear. IMPROVING LISTENING COMPREHENSION AND RESPONDING SKILLS 1. Stop - the internal dialogue 2. Look - for nonverbal messages 3. Listen - create meaning from your partners verbal and nonverbal messages.
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