{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

Speech 140 Chapter 10 - In Mixed Company Chapter Ten...

Info iconThis preview shows pages 1–7. Sign up to view the full content.

View Full Document Right Arrow Icon
Speech 140 Chapter 10 Co nflict Management in Gro ups 1 In Mixed Company Chapter Ten Conflict Management In Groups
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Speech 140 Chapter 10 Co nflict Management in Gro ups 2 Conflict Defined Conflict is the expressed struggle between two interconnected parties who perceive incompatible goals and interference from each other in attaining those goals.
Background image of page 2
Speech 140 Chapter 10 Co nflict Management in Gro ups 3 Destructive and Constructive Conflict Moderate amounts of conflict can be a constructive force in groups if the conflict is managed competently. The principal difference is how competent the communication is when transacting the conflict. Destructive conflict is characterized by dominating, escalating, retaliating, competing, defensive, and inflexible communication patterns. Constructive conflict is characterized by communication that is We oriented, de-escalating, cooperative, supportive, and flexible. The principle focus is on trying to achieve a solution between struggling parties that is mutually satisfactory to everyone.
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Speech 140 Chapter 10 Co nflict Management in Gro ups 4 Styles of Conflict A communication style of conflict management is oriented toward conflict. Since conflict can be an essential catalyst for growth in a system, increasing conflict may be required to evoke change.
Background image of page 4
Speech 140 Chapter 10 Co nflict Management in Gro ups 5 Collaborating: Problem Solving The collaborating style is a win-win cooperative approach to conflict. It attempts to satisfy all parties. Someone employing this style has a high concern for both task and social relationships in groups. A collaborating style has three key components: confrontation, integration, and smoothing.
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Speech 140 Chapter 10 Co nflict Management in Gro ups 6 Confrontation: Addressing the Problem The overt recognition that conflict exists in a group and the direct to manage it effectively is confrontation. Not all issues are worth confronting, members who confront even trivial differences of opinion or can’t let a momentary flash of pique go unattended.
Background image of page 6
Image of page 7
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}