Speech 140 Chapter 10 - In Mixed Company Chapter Ten...

Info icon This preview shows pages 1–7. Sign up to view the full content.

Speech 140 Chapter 10 Co nflict Management in Gro ups 1 In Mixed Company Chapter Ten Conflict Management In Groups
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Speech 140 Chapter 10 Co nflict Management in Gro ups 2 Conflict Defined Conflict is the expressed struggle between two interconnected parties who perceive incompatible goals and interference from each other in attaining those goals.
Image of page 2
Speech 140 Chapter 10 Co nflict Management in Gro ups 3 Destructive and Constructive Conflict Moderate amounts of conflict can be a constructive force in groups if the conflict is managed competently. The principal difference is how competent the communication is when transacting the conflict. Destructive conflict is characterized by dominating, escalating, retaliating, competing, defensive, and inflexible communication patterns. Constructive conflict is characterized by communication that is We oriented, de-escalating, cooperative, supportive, and flexible. The principle focus is on trying to achieve a solution between struggling parties that is mutually satisfactory to everyone.
Image of page 3

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Speech 140 Chapter 10 Co nflict Management in Gro ups 4 Styles of Conflict A communication style of conflict management is oriented toward conflict. Since conflict can be an essential catalyst for growth in a system, increasing conflict may be required to evoke change.
Image of page 4
Speech 140 Chapter 10 Co nflict Management in Gro ups 5 Collaborating: Problem Solving The collaborating style is a win-win cooperative approach to conflict. It attempts to satisfy all parties. Someone employing this style has a high concern for both task and social relationships in groups. A collaborating style has three key components: confrontation, integration, and smoothing.
Image of page 5

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Speech 140 Chapter 10 Co nflict Management in Gro ups 6 Confrontation: Addressing the Problem The overt recognition that conflict exists in a group and the direct to manage it effectively is confrontation. Not all issues are worth confronting, members who confront even trivial differences of opinion or can’t let a momentary flash of pique go unattended.
Image of page 6
Image of page 7
This is the end of the preview. Sign up to access the rest of the document.
  • Fall '15
  • Andrade
  • Conflict, Gro, nflict Management

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern