Darol Burdge HS420 Unit 5 Assignment - Running Head...

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Running Head: Evaluation of Patient Identity Management Policies1Evaluation of Patient Identity Management PoliciesDarol BurdgeKaplan UniversityHS420-012/6/2017
EVALUATION OF PATIENT IDENTITY 2Evaluation of Patient Identity Management PoliciesJohn is a 45-year-old man who recently moved to the United States. He knows a little bit of English but not enough to always communicate accurately. His primary language is Italian andhe is currently taking English language classes to improve his communication skills. Recently John hasn’t been feeling well so he decides that he will need to schedule an appointment with his doctor’s office to get a check-up. John has been to this office before and he knows that none of the staff are able to speak Italian. Because of this, John usually asks the instructor of his English class to go with him so that he can translate what the medical staff is saying. On this occasion, John’s instructor isn’t able to go so John will have to rely on his own English speaking abilities for the appointment.When John arrives at the Doctor’s office he is greeted by the receptionist. He walks up to the counter and tells the receptionists that he has an appointment. The receptionist ask John for his driver’s license or other form of photo identification so that she can check him in for his appointment. John doesn’t have a US driver’s license yet so he gives the receptionist his European Driver’s license. The receptionist isn’t familiar with this type of identification but she finds his name in the system and checks him in for his appointment. Once John has been checked in, he sits in the waiting area until one of the nurses comes out to get him. The nurse asks John how he is doing as she walks him back into the screening room. John tells her that he doesn’t feel good but he has a hard time explaining anything more than that. When John and the nurse get back to the screening room the nurse tells john that she

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