BA324 - Exam I Practice Questions

BA324 - Exam I Practice Questions - 1. Today's workplace is...

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1. Today's workplace is undergoing tremendous changes in technology, the workforce, work environments, and the globalization of business. Many of these changes revolve around ______, a skill that is more challenging than ever before. a. reading b. computing c. communication d. speaking Your answer: c (Correct. Many of the changes in today's dynamic workplace revolve around communication. Developing communication skills is critical to succeeding in today's information) 2. A(n) ______ flow of communication typically takes place when management communicates decisions to lower–level employees. a. upward b. horizontal c. downward d. grapevine Your answer: c (Correct. Information flowing downward generally moves from decision makers, including the CEO and managers, through the chain of command to workers.) 3. The process of translating a message from its symbol form (generally words) into meaning is called ______. a. feedback b. decoding c. encoding d. bypassing Your answer: b (Correct. A receiver decodes or translates a message from its symbol form into a meaningful idea.) 4. One of the biggest barriers to effective communication is bypassing, which occurs when meaning is misunderstood. True False Your answer: True (Correct.) 5. Communication is successful as soon as the sender encodes the message and sends it over a channel. True False Your answer: False (Correct.) 6. Today e–mail is the most widely used method of communication in the workplace. True False Your answer: True (Correct.) 7. Developing good communication skills requires effective instructional materials and good model documents, along with practice and meaningful ______ from a coach. a. encouragement b. praise c. communication d. feedback
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Your answer: d (Correct. Meaningful feedback from an instructor or a communication coach can help you develop good communication skills.) 8. When employees provide feedback to management, this is known as an upward flow of communication. True False Your answer: True (Correct.) 9. Anything that disrupts the transmission of a message in the communication process is called ______. It can range from static that disrupts a telephone conversation to spelling errors in an e–mail message. a. feedback b. encoding c. noise d. decoding Your answer: c (Correct. Anything that disrupts the communication process is called "noise".) 10. The most successful players in the new world of work will be those with highly developed technical skills. True False Your answer: False (Correct) 11. Written communication is generally preferred over oral communication in the workplace. True False Your answer: False (Correct.) 12. Today only large corporations must be concerned with heightened global competition. True
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BA324 - Exam I Practice Questions - 1. Today's workplace is...

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