BA324 Exam I - BA324 Exam I Chapter I: Communicating at...

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BA324 Exam I Chapter I: Communicating at Work Communication is the transmission of information and meaning from one individual or group to another. Changes Affecting the Workplace Heightened global competition Flattened management hierarchies Expanded team-based management Innovative communication technologies New work environments Increasingly diverse workforce Basic Communication Process 1. Sender has ideas 2. Sender encodes idea in message: converting the ideas into words or gestures that will convey meaning 3. Message travels over channel: channel is the medium over which a message is transmitted; anything that interrupts the channel is called noise . 4. Receiver decodes message: translating the message from symbol form into meaning. 5. Feedback travels to sender 6. Possible additional feedback to receiver Barriers to Interpersonal Communication Bypassing : misunderstanding from missed meanings Limited frame of reference : frame of reference could be experiences, education, culture, etc Lack of language skills: vocabulary, punctuation and grammar, etc Lack of listening skills Emotional interference: feelings of strong emotions Physical distractions: cell phones, loud places, etc Understanding is shaped by Communication climate Context and setting Background, experiences Knowledge, mood Values, beliefs, culture Barriers That Block the Flow of Information in Organizations Closed communication climate Top-heavy organizational structure Long lines of communication Lack of trust between management and employees Competition for power, status, rewards Fear of reprisal for honest communication Differing frames of reference among communicators Lack of communication skills Ego involvement Turf wars Overcoming Communication Barriers Realize that communication is imperfect. Adapt the message to the receiver. Improve your language and listening skills. Question your preconceptions. Plan for feedback. Organizational Communication Functions: internal and external Form: oral and written Form: channel selection dependent on Message content Need for immediate response
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Audience size and distance Audience reaction Need to show empathy, friendliness, formality Flow: Formal: down, up, horizontal Informal: grapevine; like gossip[; managers have found grapevine excellent source of info about morale and problems. Communication Flowing Through Formal Channels Downward: usually from decision makers through the chain of command workers; message has greater chance of being distorted Management directives Job plans, policies Company goals Mission statements Horizontal: between supervisors, etc Task coordination Information sharing Problem solving Conflict resolution Upward: feedback from non-management to management
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This note was uploaded on 06/19/2008 for the course BA 324 taught by Professor Donnellan during the Fall '08 term at University of Texas at Austin.

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BA324 Exam I - BA324 Exam I Chapter I: Communicating at...

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