BA324 Exam II - practice tests

BA324 Exam II - practice tests - Practice Exams Chapter 8:...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Practice Exams Chapter 8: Routine E-mail Messages and Memos 1. In the past interoffice memorandums were the most common channel for exchanging internal communication. Today ______ is the favored medium. a. teleconferencing b. voice mail c. accessing Web sites d. e–mail Your answer: d (Correct. E–mail has become the favored channel for exchanging internal communication in many organizations.) 2. When writing memos or e–mail messages, attempt to establish a ______ tone by using occasional contractions and personal pronouns. a. formal b. positive c. subjective d. conversational Your answer: d (Correct. Writers should strive to establish a conversational tone in memos and e–mail messages by using occasional contractions and personal pronouns.) 3. During the ______ phase of the writing process, you should ask yourself three important questions: (1) Do I really need to write this memo or e–mail?; (2) Why am I writing?; and (3) How will the reader react? a. writing b. revising c. research d. prewriting Your answer: d (Correct. These three important questions are asked during the prewriting phase (Phase 1) of the writing process.) 4. The ______ of an e–mail message should be relevant and helpful; it can determine whether your message is even read. a. tone b. content c. subject line d. salutation Your answer: c (Correct. With an abundance of junk e–mail clogging most inboxes, your subject line must be relevant and helpful.) 5. A number of rules of polite online interaction are emerging; these rules are called ______. a. business etiquette b. netiquette c. common sense d. online etiquette Your answer: b (Correct. Netiquette is the set of online rules for polite online interaction.) 6. Well–written memos and e–mail messages can enhance the writer's image within the organization. True False Your answer: True (Correct.) 7. Ending a memo or e–mail with a sentence such as Please let me know if I can be of further assistance will help you sound professional. True False Correct answer: False Your answer: True (Incorrect. This overused ending sounds mechanical and insincere.) 8. To be most helpful, the subject line of an e–mail message should be a short, complete sentence. True False Your answer: False (Correct.) 9. Since e–mail is such a quick and informal method of communication, careful proofreading is not required. True False Your answer: False (Correct.) 10. When you send an e–mail, you don't need to worry because today's smart computers will correct any errors you make in keyboarding the recipient's address. True False Your answer: False (Correct.) 1. Your employer can legally monitor your e–mail. 1
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
True False Your answer: True (Correct.) 2. During the revision, proofreading, and evaluation phase (Phase 3) of the writing practice, you should revise for clarity, proofread for correctness, and plan for ______. a.
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 06/19/2008 for the course BA 324 taught by Professor Donnellan during the Fall '08 term at University of Texas at Austin.

Page1 / 8

BA324 Exam II - practice tests - Practice Exams Chapter 8:...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online