MIS311F Exam 2 Material - MIS311F Exam 2 Material 03.03.05...

Info icon This preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
MIS311F Exam 2 Material 03.03.05 – The Process of Communication Communication Cycle: o ***Possible Test Question:*** What do information systems cycle and communication cycle have in common? Input, process, and outputs! o Types of Communication: Oral Communication: speaking; how they are standing; is there a barrier? Are they monotone? Written Communication: writing Nonverbal Communication: body language; facial expressions; eyes o Communication Networks: *** KNOW these for EXAM *** Centralized : starts f/ a central figure; has a central figure (like coach talking to team) Decentralized : doesn’t have a central figure (like fans shouting at a game) Each has a different purpose; one not necessarily better than the other o Directions of Communication: Downward: classic business top down structure; title difference; f/ the big man down (like professor in a lecture) Upward: input from the little people (like students giving professor inputs) Horizontal: like students talking with each other (or professor chatting w/ students out of class) Can experience all three!! You can be different directions at different times! o Communication Roles: *** WILL have to match on EXAM *** Gatekeepers: secretary; one who handles the calendar; assistant; person you need to go through to get to the CEO Liaisons : person in between; helps put the mergers together; helps both parties (whether company or people); could be the fedEX guy (one that bridges the gap). Isolates: works the evening/night shifts; isolated from the rest of us; behind the scenes; custodians Cosmopolites: a cosmopolitan situation; they come & go; going to different places to take care of business & reports back (ex. pharmaceuticals) o Individual Barriers to Communication: Differences in Status: their rank; professor and TA Credibility of the Source: how credible are they? Have they lied? Perceptual Biases: the way we see things Status and credibility may go together! o Organizational Barriers to Communication: Information Overload Time Pressures: under time pressures organization may change
Image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Organizational Climate: ex. dr. c cleaning closet: start overload stop cleaning Technology o Informal Communication: o Improving Organizational Communication: Use Appropriate Language Practice Empathic Communication Encourage Feedback Develop A Climate Of Trust Use Appropriate Media Encourage Effective Listening Management Vs. Leadership: Management Leadership Direction Planning & Budgeting Keeping an eye on the bottom line Creating vision & strategy Keeping eye on the horizon Alignment Organizing & Staffing Directing & Controlling Create Boundaries Creating shared culture & values Helping others grow Reduce boundaries Relationships Focusing on objects - Producing/Selling goods & services Based on power position Acting as boss Focusing on people Inspiring and motivating followers Based on personal power Acting as coach, facilitator, servant Personal Qualities Emotional distance Expert mind Talking Conformity
Image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern