{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

Test 1 sheet - CH 1 Repeating Themes Globalz Diversity...

Info icon This preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
CH 1: Repeating Themes: Globalz, Diversity, Ethics Texas’ GDP = 31.6-20.8mil (Canada) 3 Globalizations: 1492-countries, 1800-companies, 2000-individuals (The World is Flat, Thomas L. Friedman) Managers: ppl who achieve goals through other ppl – Activities: Make decisions, Allocate resources, Direct activities of other to attain goals – Functions: Planning (define goals, strategy, plans) , Organizing (what tasks,who,where) , Leading (motivate, direct) , Controlling (monitor, correct) Mintzgerg Roles: Interpersonal (Figurehead- symbolic, required to perform routine duties of legal or social nature; Leader- motivate & direct; Liason- maintain network of outside contacts who provide favors and info) Informational (Monitor- gets variety of info, nerve center for org. info; Disseminator- transmits info received to members of org.; Spokesperson- transmits info to outsiders, expert Decisional (Entrepreneur-searches org. for opportunities, initiates projects for change; Disturbance handler- corrective action; Resource allocator-makes/ approves decisions; Negotiator- represents org. at major negotiations) Management Skills: Technical (ability to apply expertise) Human (work w/, understand & motivate ppl) Conceptual (mental ability to analyze complex) Effective vs. Successful Mang. Activities (Luthans)- 1.Traditional Man ( decision making, planning, controlling) 2. Communication (Exchanging routine info & processing paperwork) 3. Human Resource Man (Motivating, disciplining, managing conflict, staffing, training) 4.Networking (Socializing, politicking) AVG: 1. 32% 2. 29% 3 .20% 4. 19% SUCCESSFUL: 1. 13% 2. 28% 3. 11% 4. 28% EFFECTIVE: 1. 19% 2. 44% 3. 26% 4. 11% Organizational Behavior : field of study that investigates the impact that individuals, groups & structure have on behavior within orgs for the purpose of improving an orgs effectiveness. Complementing Intuition with systematic study (looking at relationships, causes/effects, drawing conclusions-provides a means to predict behaviors) Contributing Disciplines to OB Field: Psychology (individual) Sociology (org system, group) Social Psychology (Group) Anthropology (Group, Org system) There are few absolutes in OB (Contingency variables) Challenges & Opportunities for OB – Responding to Globalz (Increased foreign assignments, coping w/ anti-capitalism backlash, overseeing move of jobs to countries w/ low cost labor, man. ppl during War on Terror) Managing Workforce Diversity (Embracing diversity, changing US demographics, Implications for managers) Major workforce diversity categories (Gender, Disability, Age, National origin, Race, Domestic Partners, Religion) Improving quality and productivity (Quality man(QM)., process re- engineering) Responding to Labor Shortage (changing work demo, fewer skilled laborers, older, early retire) Improving Customer Service (Increased expectation of service quality, Customer-responsive cultures) QM - 1. Intense focus on the customer 2. Concern for cont. improv 3. Improv.
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern