Chapter 17 MGMT 405 - Chapter 17 MGMT 405 Managing conflict politics and negotiation Organization conflict the discord that arises when the goals

Chapter 17 MGMT 405 - Chapter 17 MGMT 405 Managing conflict...

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Chapter 17 MGMT 405 Managing conflict, politics, and negotiation Organization conflict- the discord that arises when the goals, interests or values of different individuals or groups are incompatible and those individuals or groups block or thwart one another’s attempts to achieve their objectives -Too little or too much conflict causes performance to suffer. -Optimum level of conflict leads to effective decision making and high performance Types of Conflict Interpersonal- conflict between individual members of an organization, occurring because of differences in their goals or values Intragroup- conflict arises within a group, team, or department Intergroup- occurs between groups, teams, or departments Interorganizational- arises across organizations Sources of conflict Different goals and time horizons Overlapping authority Task interdependencies Different evaluation or reward systems Scarce Resources Status Inconsistencies Conflict Management Strategies Functional conflict resolution- means the conflict is settled by compromise or by collaboration between the parties in conflict Compromise- way of managing conflict in which each part is concerned about not only its own

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