CLO4-The%20communication%20process - The Communication Process ENGL 112 CLO4 Gerson Sharon and Steven Gerson Technical Communication Process and Product

CLO4-The%20communication%20process - The Communication...

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The Communication Process ENGL- 112 CLO4 Gerson, Sharon and Steven Gerson. Technical Communication; Process and Product. Prentice Hall; Boston (2012). Print. Unless otherwise indicated, images included in this lecture were created or licensed by Abu Dhabi Polytechnic © 2015
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Technical communication is a major part of your daily work experience. A well written report, email, manual, website or blog makes you look good. Poorly written correspondences wastes time and creates a negative image of you and your company. Introduction
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1. Prewrite The Writing Process- 3 steps 2. Write 3. Rewrite
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The Writing Process The writing process has three main parts that can occur at the same time.
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Objective Description Examining purposes External motivation Internal motivation Determining goals Persuade Instruct Inform Build trust Considering audience Upper management Co-workers Subordinates Customers Gathering data Mind mapping Outlining Deciding what action audience should do [this is similar to determining goals] Determining the most effective channel Email Letter Single sourcing Prewriting
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Motivation External motivation Internal motivation Motivation comes from outside the person. Rewards and punishments: competition, grades, awards, promotion, pay, etc. Motivation comes from your personal needs. Positive motivation: a desire to succeed, love of working, a feeling of accomplishment. Negative motivation: fear of failure.
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External Motivation: Your boss expects you to write a monthly status report, a performance appraisal for your subordinates, or an email report suggesting solutions to a current problem, etc. Internal Motivation: You need information to perform your job more effectively so you write a letter of inquiry. You need to meet with you colleagues to plan a job, so you write an email message calling a meeting and setting an agenda.
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