ProblemSolutionGlobalCommunications[1]

ProblemSolutionGlobalCommunications[1] - Problem Solution:...

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Problem Solution: InterClean, Inc. 1 Problem Solution: Global Communications Nicholas S. Belcher University of Phoenix
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Problem Solution: InterClean, Inc. 2 Problem Solution: Global Communications Global Communications ran into some problems in attaining their goals of becoming a competitive company globally and locally. Internal communication problems between the stakeholders, has put a hold on moving in the right direction. In this paper, the situation will be addressed more thoroughly. A look at all the stakeholder’s perspectives and the ethical dilemmas that are present are described. The real problem that is affecting the End-State vision and the alternative solutions will be revealed. The alternative solutions will be analyzed. The probability of the risks and the mitigation techniques used (if the risks become a reality) are put into perspective. The optimal solution is derived from the analysis, and a new plan is drawn up. The implementation strategy provides the means for Global Communications to reach their goals. Situation Analysis Issue and Opportunity Identification Global Communications was so focused on of achieving their future goals that they looked over some very important details. They have a goal, a plan, but no means of implementing the plan. This was made clear when management struggled with how to tell the employees that they may be losing their jobs. To make matters worse, they lost the support of Maria Antez. Once the changes hit the papers, Global Communications found themselves in a personal relations nightmare. Global Communications is threatened with a loss of trust between the key stakeholders. The lack of emotional intelligence has definitely hindered Global Communications from reaching their goals.
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Problem Solution: InterClean, Inc. 3 Stakeholder Perspectives/Ethical Dilemmas Global Communications has stakeholders with conflicting interests, rights, and values. There are three stakeholders involved within the company; the management, the union, and the employees. Management has aligned its interest, rights, and values to coincide with the company. The company needs change in order to compete in a more global market. In order to attain their goals, management has the right to do what is necessary while maintaining their values. Some of these values they have embraced in the past are integrity, and respect to their employees. Management’s right to make layoffs in order to cut cost conflicts with the union’s right to defend the employees. The union is caught in the middle of this ethical dilemma. The union’s interest, rights, and values are aligned with both the employees and management. They are interested in the well being of employee’s job and success of the company as well. They expect integrity and proper communication from both sides in order to perform their job effectively. The union believes that they have a social responsibility to the employees and management.
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This note was uploaded on 06/27/2008 for the course HR 501 taught by Professor Bob during the Spring '08 term at Adams State University.

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ProblemSolutionGlobalCommunications[1] - Problem Solution:...

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