Umiker_SG_ Chapter 13

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HIT 2111 – Management & Supervision Chapter 13 – Leaders and Managers 10) How do manipulative managers function? (214-215) Manipulative managers get people to do their bidding by * Intimidating them, in effect making them fearful of the consequences of not complying * Engaging in emotionalism: using anger, tears, yelling, or playing to seek sympathy * Making people feel guilty if they do not immediately do what is wanted of them * Implying the employees owe them something for past favors * Name dropping 11) What is Management by Crisis? ( 215) Management by crisis is also referred to as “ fire-fighting management,” and it is always easy to recognize the people who use this approach.
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They are surrounded by noise, confusion, and emotional upheaval. They react rather than anticipate; they solve problems instead of preventing them. Everything they do is reactive; they are never proactive. 12) What is Management by Exception? (215) Managers who have adopted the practice of managing by exception act as facilitators, supporters, and resource people. Their message is “ I do
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  • Spring '14
  • Management, manipulative managers, manipulative managers function

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