Writing Exercise 3 - Aimee Powers Supervision Journal...

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Aimee Powers Supervision 9/27/16 Journal Written Exercise #3 Part 1 Reaching Goals/Objectives 1A: Select one of the following three goal statements and re-write it using information learned from your text and the SMART goal model described above. Remember, I will be looking for it to be specific – measureable – achievable – realistic/reach – time related. I do not want a description of how you are going to do it. JUST the goal statement. (10 points) Minimize customer complaints: Create and implement a new customer feedback procedure in the customer service department to reduce complaints from 40% to 15% of total feedback by December 31, 2016. 1B: Everyone has their own views on how a Supervisor implements the function of control. How does the actual definition of the control function differ from what you thought about when you considered a supervisor controlling before reading this chapter? (2 points) The book defines controlling as the management function of ensuring that work goes according to plan. This is different from what I would have thought about when considering a supervisor who is controlling. I first thought of
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