cheat sheet exam 1 - Manager-Someone who coordinates and...

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Manager -Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished. first-line managers -Managers at the lowest level of the organization who manage the work of non-managerial employees. middle managers - Managers between the first level and the top level of the organization who manage the work of first-line managers. top managers -Managers at or near the upper levels of the organization structure who are responsible for making organization-wide decisions and establishing the goals and plans that affect the entire organization. management -Coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively. efficiency Doing things right, or getting the most output from the least amount of inputs. effectiveness Doing the right things, or completing activities so that organizational goals are attained. planning Management function that involves defining goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate activities. organizing Management function that involves arranging and structuring work to accomplish the organization’s goals. Leading -Management function that involves working with and through people to accomplish organizational goals. controlling Management function that involves monitoring, comparing, and correcting work performance. management roles -Specific categories of managerial behavior. interpersonal roles -Managerial roles that involve people and other duties that are ceremonial and symbolic in nature. informational roles - Managerial roles that involve collecting, receiving, and disseminating information. decisional roles -Managerial roles that revolve around making choices. technical skills -Job-specific knowledge and techniques needed to proficiently perform specific tasks. human skills -The ability to work well with other people individually and in a group. conceptual skills -The ability to think and to conceptualize about abstract and complex situations. organization A deliberate arrangement of people to accomplish some specific purpose. universality of management -The reality that management is needed in all types and sizes of organizations, at all organizational levels, in all organizational areas, and in organizations in all countries around the globe. division of labor (or job specialization) -The breakdown of jobs into narrow and repetitive tasks. Industrial Revolution -The substitution of machine power for human power, which made it more economical to manufacture goods in factories rather than at home. scientific management -Using the scientific method to determine the "one best way" for a job to be done. Therbligs - A classification scheme for labeling seventeen basic hand motions.
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