BusMgmt notes #3 - Eric Jury 2142237 Man. Act. John Pepper...

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Eric Jury 2142237 Man. Act. – John Pepper Notes #3 Negotiation – a process in which groups with conflicting interests meet together to make offers, counteroffers, and concessions to each other in an effort to resolve their differences. Steps of Individual-Level Conflict 1. manager meets both the employees in conflict and forcefully outlines the way their behavior is affecting the way they perform their jobs and other members of the department. Each employee then is asked to express their thoughts and feelings about the conflict to open up the conflict so that the manager, and the employees, understand the facts of the conflict and each other’s positions. 2. the manager summarizes the dispute between the employees in a written form, creating a report that carefully matches both sides of the case to identify the main factors that are in dispute. For example, if the dispute is about one employee not pulling his or her weight or performing substandard work, each employee’s interpretation of the facts is balanced against the other. 3.
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This note was uploaded on 07/10/2008 for the course MANAGEMENT 310 taught by Professor Johnpepper during the Fall '07 term at Kansas.

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BusMgmt notes #3 - Eric Jury 2142237 Man. Act. John Pepper...

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