Communication for Conflict Resolution

Communication for Conflict Resolution - COMMUNICATION FOR...

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COMMUNICATION FOR CONFLICT RESOLUTION
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Accept Anger, Don’t Let It Rule Find a release before encountering the other party. How do you do so without being intimidating, threatening, or violent? Sublimation Express the emotion in clear, non-aggressive terms Be respectful, don’t bite or take jabs (“Do unto others…”) Go to the source; avoid indirect runarounds or hints Focus on facts and be clear and straight with them Create space—physically and time-wise—if needed.
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Treat Conflict As a Solvable Problem State the problem. Interactively brainstorm for solutions. Evaluate possibilities carefully and choose. Let go of the outcome.
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“ROADBLOCKS” We’re all human! All can be sometimes natural and sometimes not necessarily harmful. In situations of conflict, some techniques have potential to exacerbate tension instead of alleviating it.
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This note was uploaded on 07/16/2008 for the course RLST 255 taught by Professor Montevecchio during the Summer '08 term at Mercyhurst University.

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Communication for Conflict Resolution - COMMUNICATION FOR...

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