influences%20on%20employee%20behavior

influences%20on%20employee%20behavior - Cognitive •...

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1 Influences on Employee Behavior The goal of psychology: “To predict and control behavior”. And management?
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2 Behavior Task performance Organizational citizenship
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3 Supervision (leadership – expectations) Organization (Rewards, Culture, Job design) Co-workers (Group dynamics, teamwork, norms) Employee Motivation, Attitudes, KSA’s Behavior Task performance, Organizational Citizenship Outcomes External Environment
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4 Why Care? Problems in task performance or organizational citizenship may result from a from a lack of KSAs….or … Any number of other factors. If one of these factors is the problem, then training may NOT be the answer. What are these “factors”?
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5 Motivation Voluntary behavior Focused on several processes: Energizing; Directed; Persistent; Individual.
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6 Need, Cognitive Process, Non-
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Unformatted text preview: Cognitive • Maslow; Team 1 • Herzberg Two Factor; Team 2 • Expectancy; Team 3 • Goal-setting; Team 4 • Social Learning; Team 5 • Equity; Team 6 7 Teaching Task • Describe the theory: What question is it trying to answer? What factors and processes does it identify as impacting behavior? • Provide examples; • Explain implications. • 20 minutes to put presentation together, 5 minutes to present. 8 KSA’s • Knowledge – Factual or procedural information about a topic. • Skills – Abilities and capabilities develop as a result of training and experience. • Abilities – General capacities result from an interaction of heredity and experience. – Verbal comprehension, numerical capability, reasoning....
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influences%20on%20employee%20behavior - Cognitive •...

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