Complete assigned reading. (Chapter Six) This week pick one concept of interest from this chapter and then: Define it, explain its importance for leading teams, provide additional research to describe it, and share a work-related example to show how it would or should apply to the workplace. The concept that remains a vital component of organizational success is communication. In the ever-evolving and technologically savvy world of business, methods of communication take on various forms—anywhere from simple texts between colleagues to entire organizational restructuring plans. Thompson (2013) weighs in on this importance by stating that, “In a perfect communication system, a sender transmits or sends a message that is accurately received by a recipient” (p. 132). Without being able to effectively transmit appropriate information in a timely and concise way, employees on the receiving end may only receive distorted parts, half thoughts, or key indications of both direct and indirect tasks, which may result in elapsed timelines, over expenditures, or missed venture opportunities. Communication is essential within an organization as it helps employees “understand the mission,” thinking, and direction of management, and it encourages “consistency” throughout organizations (Sinickas, 2006). Because organizations are typically fluid in the fact that employee make-up is often diverse, messages will inherently become distorted at some point. With this, leaders will likely be unable to completely rid their organization of communication issues, and must be able to identify and eliminate communication shortfalls at their level accordingly. Authors den Otter and Emmit (2008) point out that team communication is directly dependent on the communication actions of team members as well as the ability of their managers to adequately facilitate, stimulate and motivate them (p. 408). Transmitting a message from one person to another is often easier than relaying a message between multiple parties. As such, it’s always important to transmit messages with the same intent and tone that it was delivered to you so as to eliminate some of this breakdowns. The anticipated response may not always equal what is wanted due to the potential
breakdowns in communication. The same can be said for funneling information vertically or laterally.
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- Winter '16
- Jean Francis
- Management, Upper Saddle River