Final Paper - Large Scale Businesses and Damage Control By...

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Large Scale Businesses and Damage Control By Group 8 Leader: Mike Hang Rudy Arenas Langley Bai Laura Eckert Daniel Garza Isuru Perera Anthony Ponce Adam Trang Vicki Tsui Austin Varner Management and Human Resources 301 Section 1 Tuesday and Thursday 10:00 AM – 11:50 AM TurnItIn.com ID: 46487998 Dr. Mansour Shariffzadeh Spring 2007
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Page i of 27 Table of Contents Introduction. ......................................................................................................................... 1 Exchanges. ........................................................................................................................... 1 Returns. ................................................................................................................................ 3 Recalls. ................................................................................................................................. 7 Government Intervention with Large Businesses. ............................................................. 10 Employee Misconduct. ...................................................................................................... 20 Conclusion. ........................................................................................................................ 22 Interviews. .......................................................................................................................... 23 Works Cited. ...................................................................................................................... 26
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Page 1 of 27 A great leader is considered to be someone who can bring the best out of others; a person who can put new direction into subordinates and bring about changes and growth. Many times we forget that great leaders not only handle the potential of a company, but also the defense. In the business world, things go wrong. Products aren’t always perfect and employees aren’t always happy. Damage control is a term reserved for important business decisions regarding potentially dangerous situations a company can go through. The ability to handle bad situations is what exemplifies a great manager, and a powerful leader. The most basic form of providing customer satisfaction in response to an unwanted product (or product defect) is an exchange. A basic transaction between buyer and seller where the buyer returns the original product purchased and is given the same product type or a selection of products equal to the value of the original in return. An exchange allows the customer to get what they want, the retailer to be sure that the customer can trust them, and the manufacturer to maintain a good reputation. Exchanges usually don’t affect buyers and sellers, but manufacturers take the end hit. It is then up to manufacturers to increase their production quality. In an effort to maintain total accuracy, our group performed two interviews from mid tier
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This note was uploaded on 03/10/2008 for the course MHR 301 taught by Professor Sharif-zadeh during the Fall '07 term at Cal Poly Pomona.

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Final Paper - Large Scale Businesses and Damage Control By...

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