system center OM 2012 - Premier Support Services Catalog 2...

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Premier Support Services Catalog
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2 Share | the experience Our approach to support is proactive. We would rather assist you and your organization optimizes the availability and efficiency of your IT infrastructure, by identifying and addressing potential risks before they lead to costly downtime. We help organizations maintain a healthy state of IT operations by providing guidance based on years of experience. Why waste time, effort and resources getting back to where you were yesterday, when you could be using them to get ahead? Naturally we will always be there for you should a problem arise, however our aim is to reduce the problems by being proactive in the first instance.
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3 About this Premier Services Catalog This Catalog represents a select range of Premier Services available to help customers and partners build competencies and knowledge to support and operate Microsoft products and technologies within their environments. They have been selected based on demand and assessment of the types of services that deliver immediate benefits and long term value to customers and partners. Please note that while this Catalog lists the full packaged offerings, custom or bespoke deliveries are available on request. Please contact your Technical Account Manager (TAM) for up-to-date scheduling and delivery information. How to Use This Catalog Each Premier Service is described to help you understand its purpose, structure/agenda, and benefits; allowing you to assess and decide the right one for your business needs. If you require further information, please work with your Technical Account Manager (TAM) as they can provide you with more detail about the Services listed, and they are the most effective and accountable resource to help you obtain the right services for your company. Please note, many of these services will form part of an ongoing improvement process, managed by your Technical Account Manager, and will often rely on information such as support calls and environmental data. At the top of each agenda there is a Quick Reference Bar to help you access basic information on each service quickly and easily. The reference bar details the below information for each service and can be used to ensure that you select the right one to fit your company’s requirements. For Workshops particular attention should be made to the level of the worksho p to ensure the depth of the materials covered is right for the attendee’s knowledge and skill. This Premier Services Catalog has two parts, the first covers Proactive Engagements offered, and the second covers other the Proactive Workshops. In both cases the services have been organised by IT Capability area, and are colour coded for quick reference. Duration Duration Time duration for delivery of service.
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  • Winter '10
  • Leong
  • Microsoft Corporation, Operations Manager, Microsoft Dynamics, Premier Support, Technical Account Manager

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