FrantzTMBA5140-8-3 - FrantzTMBA5140-8-3 1 NORTHCENTRAL UNIVERSITY ASSIGNMENT COVER SHEET Student Thomas E Frantz THIS FORM MUST BE COMPLETELY FILLED IN

FrantzTMBA5140-8-3 - FrantzTMBA5140-8-3 1 NORTHCENTRAL...

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FrantzTMBA5140-8-3 1 NORTHCENTRAL UNIVERSITY ASSIGNMENT COVER SHEET Student: Thomas E Frantz THIS FORM MUST BE COMPLETELY FILLED IN Follow these procedures: If requested by your instructor, please include an assignment cover sheet. This will become the first page of your assignment. In addition, your assignment header should include your last name, first initial, course code, dash, and assignment number. This should be left justified, with the page number right justified. For example: FrantzTMBA5140-8 8-3 Save a copy of your assignments: You may need to re-submit an assignment at your instructor’s request. Make sure you save your files in accessible location. Academic integrity: All work submitted in each course must be your own original work. This includes all assignments, exams, term papers, and other projects required by your instructor . Knowingly submitting another person’s work as your own, without properly citing the source of the work, is considered plagiarism. This will result in an unsatisfactory grade for the work submitted or for the entire course. It may also result in academic dismissal from the University. MBA5140-8 Professor Patrick Karbon Operations Management Prepare a Service Blueprint with Process Enhancements Faculty Use Only <Faculty comments here> <Faculty Name> <Grade Earned> <Date Graded>
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FrantzTMBA5140-8-3 2 MBA5140-8 Week 3 Assignment 1: Prepare a Service Blueprint with Process Enhancements Thomas Frantz Professor Patrick Karbon, Ph. D March 13, 2017
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FrantzTMBA5140-8-3 3 Abstract Service Blueprinting is a process utilized to reduce or eliminate mistakes in service industries. The majority of the services sector feel that these blueprints are an excellent tool to implement when designing or redesigning processes (Rastogi, 2011). This paper was written to
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