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Chapter 4Globalisation andDiversity ManagementKAMAL KANT, 2014/20151IMPORTANT REMINDERDepending on PowerPoints slides is not enoughfor exam preparation. Please read the textbook!
GLOBALISATION•Globalisation as a process of interaction andintegration among the people, companies,and governments of different nations, aprocess driven by international trade andinvestment and aided by informationtechnology.•This process has effects on the environment,on culture, on political systems, on economicdevelopment and prosperity, and on humanphysical well-being in societies around theworld.KAMAL KANT, 2014/20152
GLOBALISATION•Opened economies domestically andinternationally.•Free-market economic systems.•Free-trade agreements.•Increased productive and economic potentialof societies & countries.•Myriad of new opportunities for internationaltrade and investmentKAMAL KANT, 2014/20153
GLOBALISATION•A defining feature of globalisation is aninternational industrial and financial businessstructure.•Technology [especially information andcommunication technologies] has been theother principal driver of globalisation.•Managers are unsure of the impact ofglobalisation on their everyday jobs.KAMAL KANT, 2014/20154YOU THEREFORE CANNOT IGNORETHE IMPACT OF GLOBALISATIONON MANAGEMENT
GLOBALISATION•Managers must be proactive in incorporatingglobal aspects into their jobs and theirorganisation’s work processes andrelationships with suppliers, distributors andcustomers.•Managers today cannot ignore this changedbusiness environment in their planning,organising, leading and controlling function.KAMAL KANT, 2014/20155
THE GLOBAL ENVIRONMENT•Set of forces and conditions in the worldoutside an organisation’s boundary thataffects the way it operates and shapes itsbehaviour.•The quality of the manager’s ability tounderstand the forces in the global and taskenvironment and their ability to respondappropriately to these forces are criticalfactors affecting organisational performance.KAMAL KANT, 2014/20156
THEORGANISATIONTASK ENVIRONMENTGENERAL ENVIRONMENTCompetitorsPolitical and Legal ForcesCustomersDistributorsSuppliers7KAMAL KANT, 2014/2015IMPORTANT TOKNOW THE FORCESTHAT IMPACT ABUSINESS.
•In the past task environment was local, butwith globalisation, the task environment hasgone regional or even international.•ExampleFresh salads packed in Africa areon European supermarket shelves by nextmorning! Flowers harvested in South India areavailable in Singapore & Kuala Lumpur byearly following morning!KAMAL KANT, 2014/20158
GLOBALISATION & HUMANRESOURCES•Human resource is the most easilyrecognised area being impacted by theglobal nature of business today.