(((. Mgt Plan Guide .))) - RKR Management Plan Guide HRT382...

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RKR Management Plan Guide HRT382 – Dinner Teams Goals of the Restaurant at Kellogg Ranch: 1. Exceed Guest Expectations 2. Provide Total Support to Your Staff 3. Manage the Business Professionally This Management Plan will describe how your management team will plan, execute, and evaluate performance to meet the three goals of The Restaurant at Kellogg Ranch and the team’s performance objectives. Note: Each section must have a minimum of three (3) references to support your work. Please check how to reference properly using resources available through the library, an APA manual, the information in Section H of this document, or some other appropriate source. Formatting the Plan: The cover of the Management Plan binder shows, at a minimum, 1. the quarter of operation, 2. the week of management, 3. names of members and management position, 4. and photo of the group on the cover page. The spine of the binder shows the quarter of operation and management week (a label will be provided for this purpose) The Management Plan is a formal written report . Use formal and appropriate language, avoid abbreviations, slang or text language. Use “bullets” to separate and organize paragraphs and type key words in CAPS and BOLD. Use sub-headings where appropriate, to maintain clarity and an organized flow of discussion. Paragraphs must be clear, concise, and structured properly (see the PowerPoint lecture on Written Communication). The remainder of the typed pages (excluding sample forms, menus, training tools, etc.) are single-spaced, have one-inch margins, are typed using a 12-point, professional font (for example, Times Roman or Arial), and the sentences and paragraphs are left aligned (the right edge of a paragraph looks jagged). Write to facilitate your work when you manage the restaurant next quarter. Remember, this plan will serve as your “working document”. Be as specific as possible. BLF07 1
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Table of Contents Use the rows below as hyperlinks Table of Contents .............................................................................................. 2 Executive Summary (do last) ........................................................................... 2 A. General Management Plan .......................................................................... 3 A1.Norms .................................................................................................... 3 A2.Team Philosophy, Mission, RKR Goals, and Team Objectives ............ 3 A3.Guest Feedback ..................................................................................... 4 A4.Team Communication and Staff Meetings ............................................ 4 A5.General Briefing Topics (3 meal periods) ............................................. 4 A6.General De-Briefing Topics (3 meal periods) ....................................... 5 B. Marketing Plan ............................................................................................. 6 B1. Promotion of the RKR .......................................................................... 6 B2. Advertising (Community Marketing) ................................................... 6 B3.Merchandising (Beverages, Appetizers and Desserts) ........................... 6 B4. Marketing Plan Timeline ...................................................................... 7 C. Human Resource Plan .................................................................................. 8 C1. Motivation & Morale ............................................................................ 8 C2. Recognition ........................................................................................... 8 C3. Service & Quality Training .................................................................. 8 D. Family Meal Plan .......................................................................................... 9 E. Safety & Sanitation Plan ............................................................................ 10 F. Forecasting ................................................................................................... 11 F1. Sales Forecast ...................................................................................... 11 F2. Team Budgets ...................................................................................... 12 G. Summary .................................................................................................... 13 H. References .................................................................................................. 14 I. Appendices .................................................................................................... 16 Appendix 1: Team Communication and Staff Meetings ........................... 16 Appendix 2: Training Lesson Basics ......................................................... 19 Appendix 3: Sample Safety and Sanitation Plan ....................................... 20 Appendix 4: Sample Working Documents for Communication ................ 21 Appendix 5: Objective and Action Planning ............................................. 28 Executive Summary (do last) Complete the Executive Summary last .
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