Chapter 11 Leadership1) John Kotter's view argues that management focuses on coping withcomplexity, whereas leadership focuses on coping with ________. A) conflict B) success C) day-to-day matters D) morale E) changeAnswer: EExplanation: E) John Kotter of the Harvard Business School argues that management is about coping with complexity. Good management brings about order and consistency by drawing up formal plans, designing rigid organization structures, and monitoring results against the plans. Leadership, in contrast, is about coping with change. Leaders establish direction by developing a vision of the future; then they align people by communicating this vision and inspiring them to overcome hurdles.
Diff: 2 Page Ref: 150Objective: Management and LeadershipQuest. Category: Concept/Definitional12) Leadership is best defined as ________.