Organizational_Communication_Case_Study%3A_Coca_Cola_Company-06_01_2011 - Organizational Communication Case Study Coca Cola Company by geertgeert |

Organizational_Communication_Case_Study%3A_Coca_Cola_Company-06_01_2011

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Organizational Communication Case Study: Coca Cola Company by geertgeert | studymode.com Communication and Organizations CM9002 Organizational Communication Case Study: Coca Cola Company [pic] Hugo Zwier – 335216 Justin Verhulst – 335279 Geert van den Hoek – 321047 Spencer Bates – Table of Contents Page 2 – Concept: 'organizational identity' Page 5 – Data: Coca Cola Company Concept In this case study of the Coca Cola corporation Coca Cola's corporate identity will be analyzed. This will be done through analysis of a few advertising campaigns. In this way, Coca Cola's external identification attempts can be understood from an organizational communication perspective. However, to understand these 'branding' efforts it is imperative to know what the concept of 'organizational identity' is about and what its key aspects are. First of all, it is eminent to be familiar with 'identity' in order to grasp the concept of 'organizational identity'. Identities can be explained as 'structures or patterns that can be recognized and validated as unique, autonomous and relatively stable in time and space' (Cheney et al., 2011: 108). Historically seen, the Latin word 'identitas', where the concept of identity comes from, highlighted the similarity between individuals. So back in the days the
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concept focussed less on differences, but more on sameness. Identity nowadays refers to 'something special that characterizes a social entity and sets it apart from its surroundings' (Cheney et al., 2011: 108). So in one sense, boundaries are created that set the person or organization apart from its direct environment. This is necessary for an organization to understand the organizational purpose and its functioning, as well as to make sense of their environment. Basically, this means that boundaries are necessary for the identity- holder to get to know themselves. Relevant here are also the different views taken on identity, as discussed by the famous sociologist Durkheim. In ancient or tribal societies identity was mainly given to the individual or in other words, injected into the individual. The individual did not have a choice here for the exploration of their own identity. On the other hand, there are the modern societies in which the individual could achieve and shape their own identity; the individual had a choice available and could therefore carefully manage and negotiate their identity. This information is necessary to understand, because the modern society view is the view taken on organizations; they can carefully manage their identities. This should be considered when looking at the external communication or, in this case, advertising and affiliation of Coca Cola. Now that it is more clear what identity is about, it is eminent for the Coca Cola case to elaborate on identity management and organizational identity. As explained above, an organization will set boundaries that make them unique. Albert and Whetten (1985) define the organizational identity as 'the central, distinct, and enduring dimensions of an organization' (Albert and Whetten, 1985). This definition implies that certain dimensions of
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