100%(13)13 out of 13 people found this document helpful
This preview shows page 1 - 4 out of 6 pages.
Running head: IMPACT OF CHANGE: Patient Expectations1Impact of Change: Patient ExpectationsValeseca Garrett, Carmen Gomez, Katie Ratke, Tuesday Wyss & Nahin MustafaHCS/370 - ORGANIZATIONAL BEHAVIOR02/20/2017KATHRINE CRAWFORD
IMPACT OF CHANGE: Patient Expectations2Impact of Change: Patient ExpectationsIn any organization there has been changes on regulations but is important to execute in away that our clients do not get affected. Our organization is in preparation for the transition on changes on procedures. Our organizational behavior is our patient expectations. Not only our patients are getting affected by the changes on regulations but employees are also getting affected. It is important to understand the changes on the regulations and then managers can start executing the changes. There are three level of strategy to help managers execute the changes. First strategy is corporate this is when corporate decides on the business their scope and how much of the organization resources are allocate to each. For example corporate will see how much patients are going to be affected by the regulation changes in each area they have an office.Second, is Business strategy is when defined the business and how the new regulations will be introduce to patients. Last strategy is when the strategy on how the new regulations are being introduce to client and is time to execute them. The changes where implemented do to new regulations the state has passed to better served patients (Kulzicks, 2009).Internal and external influencesThe impact of the culture and organizations behavior comes down to the communication that takes place internally as well as externally. Although, we cannot control how economy will grow and how well the organization will do, we do have control over how we conduct business both internally and externally. Employees should have an understanding of the factors that influence the organization (Doucette, 2017).Internal communication starts with how employees treat each other, providing proper training materials, conducting meetings and sending respectful emails. All of these different types of communication play a key part in the behavior of the organization itself. By having opencommunication promotes great work ethic within each team member. Employees will be more
IMPACT OF CHANGE: Patient Expectations3productive and overall happier in their position with the organization. It also influences them to want to grow within the company and they work best when they know the specific expectations. External communication is just as vital as internal. The way the people who work for the organization interact with their clients, patients or anyone in the public can surely influence the success of the organization. Remaining calm and speaking respectful to a client or about the organization, even during off duty times, is very important. The reputation of the organization is on the line and it matters how other people perceive the company as a whole. Regardless of your feelings or beliefs, you should conduct yourself in a respectful manner, even when away from thejob to ensure that the reputation of the organization remains intact.