blueprint - Service Blueprint for One Night Stay at Museum...

Service Blueprint for One Night Stay at Museum Hotel, Penang.
Ph
ys
ic
al
Ev
id
en
C
us
to
m
Arrival
at Hotel
Give bag
to
Doorman
Check
-in
Go to
Room
Receive
bags
Bath
and
rest
Outin
g
Back
to
Hotel
Receive
the sweet
and biscuit
Breakfast
Check-
out
Give the
bags to
Doorman
Depart
from
Hotel
Co
nt
act
Pe
rs
(V
isi
bl
e)
(In
vis
ibl
e)
Room
Checking
Greeting
& take
the bag
Check-in
process &
Welcome
Drinks
Lead the
Guest &
introduce
the Hotel
Delive
r the
bag
Take the
bag to
room
Registration
system &
Prepare
Welcome
Drinks
Su
pp
ort
Pr
oc
es
Tour
assistance
& arrange
Taxi
Turndown
Service
Prepare
Candy or
Biscuit
Take
Breakfast
order & Taxi
arrangement
Prepare
the
breakfast
Serve the
breakfast
Check-
out
Process
Registration
system
Greeting
& take
the bag
Take the
bag to
Taxi
Send
of
Hotel
exterior
parking
Cart for
bag
Desk
Lobby
Customer
portfolio
Welcome
drinks
Room
Key
Welcome
note
Hotel
name
card
Cart for
bag
Room
Amenities
Bath
Key
Map
Taxi
Key
Menu
Room
Candy/
Biscuit
Food
Cart for
bag
Desk
Lobby
Key
Official
received