Service Blueprint for One Night Stay at Museum Hotel, Penang. Ph ys ic al Ev id en C us to m Arrival at Hotel Give bag to Doorman Check -in Go to Room Receive bags Bath and rest Outin g Back to Hotel Receive the sweet and biscuit Breakfast Check- out Give the bags to Doorman Depart from Hotel Co nt act Pe rs (V isi bl e) (In vis ibl e) Room Checking Greeting & take the bag Check-in process & Welcome Drinks Lead the Guest & introduce the Hotel Delive r the bag Take the bag to room Registration system & Prepare Welcome Drinks Su pp ort Pr oc es Tour assistance & arrange Taxi Turndown Service Prepare Candy or Biscuit Take Breakfast order & Taxi arrangement Prepare the breakfast Serve the breakfast Check- out Process Registration system Greeting & take the bag Take the bag to Taxi Send of Hotel exterior parking Cart for bag Desk Lobby Customer portfolio Welcome drinks Room Key Welcome note Hotel name card Cart for bag Room Amenities Bath Key Map Taxi Key Menu Room Candy/ Biscuit Food Cart for bag Desk Lobby Key Official received
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- Summer '14
- Dr Wan Khairunizam
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