StudyGuide-Exam 1 - HRT 101 Introduction to Hospitality...

Info icon This preview shows pages 1–2. Sign up to view the full content.

HRT 101 Introduction to Hospitality Management Study Guide for Exam One Chapter 1 – Chapter 11 Winter 2008 Chapter 1 Travel and Tourism and Hospitality: The graph “Close look at Hospitality Industry” (p. 7) Characteristics of accommodations (Lodging) Chapter 2 The Secret of Quality Service: Definition of quality and service Service is delivered by employees (accountability) The critical factors for quality service Benchmarking (e.g. Ritz Carlton) Chapter 3 Managers Much Manage: Management activities Basic management principles in organizing and coordinating Principles of planning Steps in the control process Chapter 4 Overviews: Hotels, Hotels, Hotels Range of lodging properties Classification of hotels Hotel ownership and management Chapter 5 Full-service Hotels Profit margin of a profitable hotel Examples of the hotels
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: Chapter 6 Limited-service Hotels Location for development Typical amenities for different level of limited service hotels Chapter 7 Extended Stay Hotels Organization chart Chapter 8 Convention Hotels and conference Centers Associations’ role for its memberships CVB’s role Terms in conference and convention (e.g., breakout rooms, hospitality suite, classroom style, etc) Chapter 9 Resorts and Timeshares Unique organization chart Sales managers’ activities Differences between a condominium and timeshare Chapter 10 Commercial Foodservices Demographic factors for guests Menu planning and menu types Terms in menu planning Chapter 11 F & B Operations in Hotels Guests profile Organization chart The average ratio of F & B revenue in hotel’s total revenue...
View Full Document

  • Winter '08
  • Zhang

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern