{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

StudyGuide-Exam 1 - Chapter 6 Limited-service Hotels...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
HRT 101 Introduction to Hospitality Management Study Guide for Exam One Chapter 1 – Chapter 11 Winter 2008 Chapter 1 Travel and Tourism and Hospitality: The graph “Close look at Hospitality Industry” (p. 7) Characteristics of accommodations (Lodging) Chapter 2 The Secret of Quality Service: Definition of quality and service Service is delivered by employees (accountability) The critical factors for quality service Benchmarking (e.g. Ritz Carlton) Chapter 3 Managers Much Manage: Management activities Basic management principles in organizing and coordinating Principles of planning Steps in the control process Chapter 4 Overviews: Hotels, Hotels, Hotels Range of lodging properties Classification of hotels Hotel ownership and management Chapter 5 Full-service Hotels Profit margin of a profitable hotel Examples of the hotels
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Background image of page 2
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: Chapter 6 Limited-service Hotels Location for development Typical amenities for different level of limited service hotels Chapter 7 Extended Stay Hotels Organization chart Chapter 8 Convention Hotels and conference Centers Associations’ role for its memberships CVB’s role Terms in conference and convention (e.g., breakout rooms, hospitality suite, classroom style, etc) Chapter 9 Resorts and Timeshares Unique organization chart Sales managers’ activities Differences between a condominium and timeshare Chapter 10 Commercial Foodservices Demographic factors for guests Menu planning and menu types Terms in menu planning Chapter 11 F & B Operations in Hotels Guests profile Organization chart The average ratio of F & B revenue in hotel’s total revenue...
View Full Document

{[ snackBarMessage ]}

Page1 / 2

StudyGuide-Exam 1 - Chapter 6 Limited-service Hotels...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon bookmark
Ask a homework question - tutors are online